Alicia Evans
Fort Worth
Summary
Dynamic professional with a proven track record at Medi Analytics, enhancing operational efficiency and fostering cross-functional collaboration. Expertise in record keeping and customer service led to streamlined processes, increasing productivity and improving employee satisfaction. Committed to excellence in fast-paced environments while maintaining professionalism.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Office Clerk
Dalsey, Hillblom and Lynn
Dallas
06.2024 - Current
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Liaised with suppliers and customers to resolve any shipping or receiving issues promptly.
- Ensured compliance with safety regulations when handling hazardous materials or chemicals.
- Provided customer service support by responding to inquiries from customers regarding order status and shipment details.
- Maintained accurate records for all shipments, including tracking numbers, cost information, and delivery dates.
Transit Bus Operator
Dallas Area Rapid Transit, Dart
Dallas
07.2021 - 12.2023
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Reduced accidents and maintained safety by adhering to strict driving regulations and guidelines.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
- Increased route efficiency through careful planning and coordination with dispatchers and other transit team members.
Executive Administrative Assistant
Medi Analytics
las Colinas
04.2021 - 10.2021
- Streamlined office operations by implementing efficient filing systems and managing executive calendars.
- Increased productivity with the implementation of digital tools for document management and collaboration.
- Coordinated staff training programs, improving overall efficiency within the company through skill development.
- Supported human resources initiatives by coordinating interviews and assisting with new hire orientations.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Collaborated with cross-functional teams, expediting project completion times and enhancing overall efficiency.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
Renewals Account Manager
High Profile
03.2018 - 07.2018
- Increased customer retention by developing and implementing strategic account management plans.
- Strengthened client relationships through regular communication and follow-up on renewal opportunities.
- Developed strong rapport with clients by understanding their business needs, fostering long-term partnerships for mutual success.
- Negotiated contract terms during the renewals process, securing favorable conditions for both parties involved.
- Coordinated closely with finance teams when dealing with invoicing and payment issues, ensuring a seamless experience for the client.
- Verified and updated customer account information within contact relations management software to facilitate communication and strengthen relationships with customers.
Marketing Assistant
Forterra Pipe And Precast
08.2016 - 02.2017
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
- Enhanced customer engagement with the development of compelling content for email newsletters and blog posts.
- Expanded market share with well-executed competitor analysis studies informing strategic business decisions.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Supported content creation for corporate social responsibility initiatives, showcasing company values and community involvement efforts to strengthen brand reputation.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Utilized Adobe Photoshop and Illustrator to design and create informational flyers and advertisements.
- Updated spreadsheets with statistical, financial and non-financial information.
Scheduling Coordinator
Educate Simplify
04.2012 - 01.2016
- Enhanced scheduling efficiency by implementing automated systems and optimizing coordination processes.
- Streamlined communication between departments for improved schedule adherence and reduced conflicts.
- Reduced employee overtime costs by closely monitoring work hours and strategically adjusting schedules as needed.
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
- Coordinated training sessions for new hires, ensuring seamless integration into the team''s scheduling processes.
- Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
- Cultivated positive relationships with vendors and external partners to secure favorable terms for resource bookings and accommodations when necessary.
- Collaborated with other schedulers across different departments to share best practices for efficient coordination methods throughout the organization.
- Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Created and distributed agendas and other materials for scheduled meetings.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Devised online scheduling resource to provide employees with real-time access to schedules and time-off requests.
Education
Business Administration
El Camino College
Torrance, CASkills
- Emergency procedures and vehicle inspection
- Safe driving and equipment maintenance
- Customer service and effective communication
- Record keeping and time management
- Stress management and adaptive decision-making
- Public relations and conflict resolution
- Professional demeanor and cross-functional collaboration
Certification
- Texas All Lines Adjusters License, State Farm
- Oklahoma All Lines Adjusters License - State Farm
- Arkansas All Lines Adjusters License- State Farm
Timeline
Office Clerk
Dalsey, Hillblom and Lynn
06.2024 - Current
Transit Bus Operator
Dallas Area Rapid Transit, Dart
07.2021 - 12.2023
Executive Administrative Assistant
Medi Analytics
04.2021 - 10.2021
Renewals Account Manager
High Profile
03.2018 - 07.2018
Marketing Assistant
Forterra Pipe And Precast
08.2016 - 02.2017
Scheduling Coordinator
Educate Simplify
04.2012 - 01.2016
Business Administration
El Camino College