Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Alicia Fadden

Oakley,CA

Summary

Expert in schedule coordination and time management, ensuring efficient operations and high customer satisfaction. Proven ability to enhance team collaboration and maintain accurate documentation, driving operational success in fast-paced environments.

Overview

12
12
years of professional experience

Work History

Commercial HVAC Service Coordinator

Freschi Service Experts
Concord, California
10.2023 - 04.2025
  • Efficiently scheduled, dispatched, and managed HVAC technicians for service calls and installations.
  • Acted as the primary contact for customers, technicians, and vendors, ensuring clear communication.
  • Provided timely updates on service schedules and resolved issues during processes.
  • Optimized routes to maximize efficiency and ensure prompt service deliveries.
  • Managed customer inquiries via phone, email, and in-person interactions.
  • Maintained accurate records of service requests and technician assignments.
  • Collaborated with team members to enhance workflow efficiency.
  • Regularly communicated with customers to ensure satisfaction with products and services.

Amazon Flex Driver

Amazon
09.2022 - 05.2023
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Delivered goods and products to customer on time and in excellent condition.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Increased quickest and safest routes for delivery by using effective planning and organizational skills.
  • Followed all relevant traffic laws and safety regulations.

Infusion Coordinator

Epic Care Oncology & Hematology
06.2016 - 04.2022
  • Fluent in Epic EMR system
  • Scheduled all treatments, follow ups, lab work, scans for treatment patients.
  • Entered lab tests into LabDAq
  • Coordinated surgeries, managed pre-certifications and verified insurance coverage.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Took and received up to 30 phone calls from patients to schedule or reschedule a day.
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Transitioned patients into Home Health and/or Hospice care.

Cashier

IRS Cleaners
04.2013 - 06.2016
    • Received and marked articles for laundry or dry cleaning.
    • Sorted and counted articles removed from dryers to fold, wrap or hang items.
    • Examined and sorted articles according to color, fabric, soil level and required cleaning technique.
    • Started washers, dry cleaners, driers or extractors and regulated machine processes.
    • Received and counted clothing items to provide fees and date of pick up for customers.
    • Greeted customers entering store and responded promptly to customer needs.
    • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
    • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
    • Learned duties for various positions and provided backup at key times.

Education

Freedom High School
Oakley, CA
06.2012

American College of Nursing
Concord, CA

Some College (No Degree) -

Los Medanos College
Pittsburg, CA

Skills

  • EPIC EMR system
  • Time management
  • Schedule coordination
  • Documentation expertise
  • Electronic medical records
  • Team collaboration
  • Customer service
  • Computer literacy

References

Dominic Freschi - Sales Manager: 925-301-6767

Ric Hernandez - Field Supervisor: 209-507-2522

Anita Govind - Registered Nurse: 925-381-7682

Timeline

Commercial HVAC Service Coordinator

Freschi Service Experts
10.2023 - 04.2025

Amazon Flex Driver

Amazon
09.2022 - 05.2023

Infusion Coordinator

Epic Care Oncology & Hematology
06.2016 - 04.2022

Cashier

IRS Cleaners
04.2013 - 06.2016

Freedom High School

American College of Nursing

Some College (No Degree) -

Los Medanos College

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