Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Language Skills
Training
Driver's License
Timeline
Generic

ALICIA F CHAVEZ

EL PASO

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Valero Corner Store
09.2019 - 06.2025
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
  • Implemented feedback mechanisms to identify areas for service improvement.
  • Analyzed customer feedback to develop strategies that improved service quality.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Merchandiser

RMSI
07.2017 - 08.2018
  • Plan commercial displays to entice and appeal to customers.
  • Arrange properties, furniture, merchandise, backdrops, or other accessories, as shown in prepared sketches.
  • Change or rotate window displays, interior display areas, or signage to reflect changes in inventory or promotion.
  • Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor.
  • Consult with store managers, buyers, sales associates, housekeeping staff, or engineering staff to determine appropriate placement of displays or products.
  • Maintain props, products, or mannequins, inspecting them for imperfections, doing touch-ups, cleaning up after customers, or applying preservative coatings as necessary.
  • Develop ideas or plans for merchandise displays or window decorations.
  • Assemble or set up displays, furniture, or products in store space while utilizing colors, lights, pictures, or other accessories to display the product.
  • Install booths, exhibits, displays, carpets, or drapes, as guided by floor plan of building or specifications.

Equipment Inspector

Echostar
08.2008 - 09.2011
  • Inspect, test, or measure materials, products, installations, and work for conformance to specifications.
  • Notify supervisors and other personnel of production problems, and assist in identifying and correcting these problems.
  • Discuss inspection results with those responsible for products, and recommend necessary corrective actions.
  • Record inspection or test data, such as weights, temperatures, grades, or moisture content, and quantities inspected or graded.

Certified Nursing Assistant

Pebble Creek Nursing Center
05.2005 - 06.2008
  • Observe patients' conditions, measuring and recording food and liquid intake and output and vital signs, and report changes to professional staff.
  • Feed patients who are unable to feed themselves.
  • Provide patients with help walking, exercising, and moving in and out of bed.
  • Provide patient care by supplying and emptying bed pans, applying dressings and supervising exercise routines.
  • Bathe, groom, shave, dress, or drape patients to prepare them for surgery, treatment, or examination.
  • Transport patients to treatment units, using a wheelchair or stretcher.
  • Clean rooms and change linens.

Education

High School Diploma/GED -

North Hollywood High School
North Hollywood, California

Skills

  • Customer service
  • Critical thinking
  • Active listening
  • Customer relations
  • Problem resolution
  • Relationship building
  • Conflict resolution
  • Complaint handling
  • Complaint resolution
  • Payment processing
  • Client relations
  • Customer satisfaction measurement
  • Product knowledge
  • Team development
  • Quality control

Accomplishments

  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.

Certification

  • Certified Nurse Assistant Certification
  • State of California/ Gain Program, California
  • Medical Assistant Certification
  • Concord Career Institute, California

Language Skills

English - Excellent ( Read Write Speak )
Spanish - Fair ( Read Write Speak )

Training

  • Medical Assistant
  • Concord Career Institute

Driver's License

Class C - Standard Driver's License

Timeline

Customer Service Representative

Valero Corner Store
09.2019 - 06.2025

Merchandiser

RMSI
07.2017 - 08.2018

Equipment Inspector

Echostar
08.2008 - 09.2011

Certified Nursing Assistant

Pebble Creek Nursing Center
05.2005 - 06.2008

High School Diploma/GED -

North Hollywood High School

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