ALICIA FEATHERSTONE
Riverside,CA
Summary
Human Resources Executive with 20 years of progressive HR experience and advanced knowledge of employment law, compensation, recruitment and employee relations. Engages with HR service providers and suppliers on HR systems, payroll, insurance and training and development to promote high performing organization with efficient operating systems, professional and skilled staff and sound financial resources. Maintains strong stakeholder focus and service-oriented attitude with excellent organization and interpersonal skills to excel in multi-cultural environment.
Overview
25
25
years of professional experience
Work History
SR. DIRECTOR - Human Resources and Administration
PACIFIC CONSOLIDATED INDUSTRIES LLC
01.2015 - Current
- Maintained "open door" policy to encourage employee communications and resolution of issues.
- Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Structured compensation and benefits according to market conditions and budget demands.
- Developed succession plans and promotion paths for staff.
- Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
- Educated employees on company policy and kept employee handbook current.
HUMAN RESOURCES MANAGER
01.2011 - 01.2015
- Direct and manage the company’s Human Resources and Administration functions by supporting various departments within the organization
- Responsible for recruitment, talent management, employee training and development, retention, educational assistance program, and succession planning consistent with the company organizational goals
- Developed, implemented, and manage the company wellness initiatives and incentive programs resulting in increased employee morale and productivity
- Responsible for performance management and spear heading the company business metric - Key Performance Indicators (KPI) by training and coaching senior management, department managers and supervisors in identifying measureable KPIs for their department that meet business objectives and effectively communicating and delivering these to their department staff within the established time frame
- Train and coach company executives, senior managers and supervisors in employment law, affirmative action program, sexual harassment and other unlawful harassment prevention in compliance with state and federal laws.
HUMAN RESOURCES AND ADMINISTRATION MANAGER
LAW OFFICES OF DON FEATHERSTONE, PLC
01.2008 - 01.2011
- Managed and administered all aspects of the Firm’s business operations and Human Resources activities
- Supervised up to 8 Attorneys and up 10 support staff
- Responsible for employee relations, recruiting, performance management, training and development, workers’ compensation, benefits and compensation
- Implemented and improved Firm’s processes and procedures, including implementation of new compensation structure, payroll and HRIS system
- Provided strategic HR consulting services to Firm’s clients from different industries in the area of supervisory training, recruitment, legal compliance, development of company policies and procedures manual, HR forms, and unemployment claims to help prevent future employment litigation/law suits.
HUMAN RESOURCES MANAGER
01.2007 - 01.2008
- Provided strategic HR Management support to Fleetwood Homes manufacturing facility consisting of 300 employees
- Accountable for performance management, recruiting, employee relations, compensation, benefits, succession planning, safety/OSHA compliance, workers’ compensation, legal compliance, training and development.
- Implemented effectively a paperless employment application system for the company
- Coordinated and conducted new hire orientation, benefits enrollment, sexual harassment and business code of conduct training, performance management, union avoidance, and affirmative action training
- Administered policies and procedures including leaves of absence and EDD work share program
- Provided management coaching to seven managers and ten supervisors
- Conducted internal investigations, terminations, and lay-offs in compliance with WARN Act requirements
- Supervised a payroll specialist and an administrative assistant
- Successfully reduced the company’s workers’ compensation claims resulting in an increase of the company’s bottom line
- Increased company safety awareness and implemented safety incentive programs
- Improved employee morale resulting in employee engagement and increased productivity and efficiencies.
RECRUITER/HUMAN RESOURCES REPRESENTATIVE
01.2004 - 01.2007
- Responsible for managing all recruiting functions and strategies for the entire company including 43 manufacturing facilities (RV and Housing) within the U.S
- And Canada
- Spear headed the implementation of the company application tracking system, and conducted training sessions for field HR managers
- Established new staffing vendors list and negotiated all contracts for temporary or direct hire positions
- Participated in job fairs, partnered with local colleges/universities on on-campus recruiting events, interviewing techniques workshops, and conducted employment presentation
- Conducted new hire orientation and facilitated sexual harassment and business code of conduct training
- Consulted and advised Executives, Managers, and Supervisors on employee relations issues, performance management, succession planning, benefits, terminations, and compensation
- Administered employee leave of absence
- Conducted internal investigations to resolve employee relations issues
- Partnered with Risk Management on workers’ compensation cases
- Established and maintained a positive working relationship with employees and management
- Assisted HR Directors in developing and enforcing company policies and procedures
- Sole creator of the company employee referral program, policy and procedures
- Collaborated with the implementation and launching of the company new healthcare benefits plan enrollment, interpreted and translated in Spanish company wide benefits communication.
RECRUITER
WASHINGTON MUTUAL BANK
01.2001 - 01.2004
- Provided effective recruiting support to 48 Financial Centers within the Inland Empire, Los Angeles and Orange counties
- Participated and coordinated internal and external job fairs/employment events
- Successfully staffed five new Financial Centers within 30 days
- Partnered with HR Service Center to assist managers and staff with employee relations, benefits, incentive and compensation needs
- Trained and coached Financial Center Managers and Supervisors on employment laws including interviewing, hiring process, compensation and employee retention
- Processed and entered all new hire information and review employee files to ensure compliance with legal, regulatory and audit requirements
- Administered assessment testing and conducted background and reference check on all final candidates
- Partnered with diversity sources: Riverside and San Bernardino County EDD Offices, Los Angeles Urban League, Universities/Colleges and High Schools to present workshops on employment preparation
- Mentored and trained new Recruiting team members
HUMAN RESOURCES REPRESENTATIVE
HR SOLUTIONS, CENTIS, INC
01.2001 - 01.2001
- Responsible for the smooth transition of 150 manufacturing employee job displacement due to the manufacturing relocation to Mexico
- Partnered with HR Director to provide HR support to managers and staff in all aspects of employee relations, benefits and safety training
- Translated in Spanish HR policies and procedures
- Scheduled and coordinated employment search workshops with EDD office
- Motivated and maintained a positive work environment for manufacturing employees
- Developed and implemented a communication board to provide information on job search, resume building, professional dress code, unemployment benefits, medical health coverage, and NAFTA training.
CUSTOMER SERVICE SUPERVISOR
REMEDY INTELLIGENT STAFFING
01.1999 - 01.2000
- Interviewed and hired candidates for placement in manufacturing employment opportunities within the Inland Empire
- Developed and implemented recruiting plans and strategies
- Actively supervised employee work performance and provided counseling to improve productivity
- Processed in-house payroll and new hire paperwork
- Audited and maintained employee files
- Facilitated safety training.
Education
BS - Business Administration, Personnel Management
UNIVERSITY OF CALIFORNIA RIVERSIDE
Riverside1998
Skills
- Experienced HR Professional with expertise in management coaching, and employee relations
- Extensive background in staff recruitment and retention
- Employee training and development
- Affirmative Action Program
- Succession Planning
- Organizational and Strategic Planning
- Workers’ Compensation and Safety Management
- Employee Culture Change Agent
- Benefits and Compensation Implementation
- Knowledge of Federal and State Employment Laws
- Microsoft Word, Excel, Outlook, Power Point Recruitsoft/Peoplesoft/ADP – EV4 & WorkForce Now/PayScale/EPICOR Time and Attendance/HR Logix Paychex Flex (Preview, Time and Labor, & HR On-Line)
- Employee Morale Building
- Business Legal Compliance
- Develop Policies
Affiliations
- Society of Human Resource Management (SHRM)
- Inland Empire - SHRM
- Cal Chambers of Riverside
Languages
Spanish
Native or Bilingual
Timeline
SR. DIRECTOR - Human Resources and Administration
PACIFIC CONSOLIDATED INDUSTRIES LLC
01.2015 - Current
HUMAN RESOURCES MANAGER
01.2011 - 01.2015
HUMAN RESOURCES AND ADMINISTRATION MANAGER
LAW OFFICES OF DON FEATHERSTONE, PLC
01.2008 - 01.2011
HUMAN RESOURCES MANAGER
01.2007 - 01.2008
RECRUITER/HUMAN RESOURCES REPRESENTATIVE
01.2004 - 01.2007
RECRUITER
WASHINGTON MUTUAL BANK
01.2001 - 01.2004
HUMAN RESOURCES REPRESENTATIVE
HR SOLUTIONS, CENTIS, INC
01.2001 - 01.2001
CUSTOMER SERVICE SUPERVISOR
REMEDY INTELLIGENT STAFFING
01.1999 - 01.2000
BS - Business Administration, Personnel Management
UNIVERSITY OF CALIFORNIA RIVERSIDE
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