Summary
Overview
Work History
Education
Skills
Timeline

Alicia Ferezan

Jacksonville,NC

Summary

Highly motivated business owner with the ability to manage multiple tasks at one time. Strong background with excellent customer service, and customer retention abilities. Mentored new hires, resulting in increased productivity emphasizing on the importance of being a team player.

Overview

17
17
years of professional experience

Work History

Alicia Ferezan
  • 910-627-9766 aliciaferezan@gmail.com compliance with required state and Federal regulations/filings
  • Hired and trained all dog walkers, set schedules/routes, and handled payroll.

Owner and CEO

Lucky Dog Pet Services
01.2009 - Current
  • Started company from the ground up, responsible for all business operations
  • Performed intake consultations to go over an array of available services, outline costs, and determine special needs of client pets individually
  • Organized/set schedules for full-service care for regular clients
  • Marketing and advertising strategies for business growth
  • Handled all finance and administrative aspects to stay in

Receptionist/Administrative Assistant

Animal Emergency and Trauma Hospital
05.2021 - 11.2022
  • Maintain and uphold the Core Values and Mission Statement of NVA
  • Greet clients and pets by name with a smile and a positive, solution-oriented attitude
  • Answer phones promptly and professionally using a multi-line phone system; answering client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases
  • Screen and route calls to appropriate staff; take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information
  • Schedule appointments and surgeries according hospital scheduling guidelines and make surgery and appointment confirmation calls
  • Note in medical records the details discussed during client conservations including the date, time, key points of the discussion and any required information
  • Train new employees using level training method
  • Foster collaborative relationships with other team members and departments
  • Enter accurate charges; explain invoices to show value for care provided, stating all services and products provided before the total; echo doctors’ recommendations when checking out clients
  • Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper
  • ID for checks
  • Verify the eligibility of clients with charge accounts
  • Balance the cash drawer at end of each day
  • Check medical and computer records for accurate client addresses, phone numbers, e-mail addresses and scan appropriate new documents to patient’s medical records
  • Fill prescriptions refill forms and provide routine administrations instructions to clients
  • Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items.

Receptionist/Office Assistant

Banfield Pet Hospital
04.2020 - 05.2021
  • Greeting and welcoming patients with sincerity
  • Answering telephone calls and returning e-mails
  • Scheduling appointments using our designated software
  • Informing the veterinarian on a call of any emergencies that require urgent attention
  • Issuing invoices for treatment and prescribed medication after each consultation
  • Receiving and verifying payments after each consultation
  • Informing the veterinarian on-call about possible instances of animal abuse or neglect
  • Monitoring the inventory of items for sale by the practice and restocking these, as needed
  • Overseeing the sale of items stocked by the practice
  • Liaising with courier services and laboratories to ensure that samples are delivered and collected on time.

Education

George Mason University
06.2011

Skills

  • Customer service, Communication skills, Computer literacy, Leadership, Time management, Microsoft word

Timeline

Receptionist/Administrative Assistant - Animal Emergency and Trauma Hospital
05.2021 - 11.2022
Receptionist/Office Assistant - Banfield Pet Hospital
04.2020 - 05.2021
Owner and CEO - Lucky Dog Pet Services
01.2009 - Current
- Alicia Ferezan
George Mason University - ,

Similar Profiles

CREATE PROFILE
Alicia Ferezan