Alicia Fibelstad
Artesia,NM
Summary
Accomplished HR Generalist with a proven track record at Fresenius Medical Care NA. Skilled in benefits administration and talent acquisition, with a knack for fostering diversity and inclusion. Achieved significant improvements in employee satisfaction and operational efficiency. Well-organized Human Resources professional bringing 7 years of superior performance in fast-paced HR environments. Communicative and decisive with focus on improving and retaining quality in HR administration, payroll and recruiting.
Overview
10
10
years of professional experience
Work History
HR Generalist II
Fresenius Medical Care NA
02.2023 - Current
- Ensured compliance with labor laws, reducing legal risks through regular policy reviews and updates.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Collaborated with cross-functional teams to achieve organizational objectives through strategic HR planning.
- Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Administered employee benefits programs and assisted with open enrollment.
- Created and delivered HR training sessions to staff, managers and executives.
- Collaborated with managers to identify and address employee relations issues.
- Advocated for staff members, helping to identify and resolve conflicts.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Optimized workforce planning by analyzing staffing needs and making data-driven recommendations for hiring or reorganization efforts.
- Improved data accuracy with meticulous management of employee records and data entry.
- Streamlined HR processes by implementing efficient HRIS solutions, enhancing overall productivity.
- Assisted employees with benefits-related inquiries, ensuring prompt resolutions and increased satisfaction levels.
- Ensured timely processing of life event changes, diligently updating employee records as needed.
- Conducted regular audits of payroll systems to identify potential discrepancies or areas needing improvement before they become larger organizational issues.
- Served as a trusted resource for employees and management alike by keeping up-to-date on industry trends, regulatory changes, and best practices in payroll and benefits administration.
HR Generalist
Fresenius Medical Care NA
01.2022 - 02.2023
- Ensured compliance with labor laws, reducing legal risks through regular policy reviews and updates.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Collaborated with cross-functional teams to achieve organizational objectives through strategic HR planning.
- Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
- Administered payroll accurately, ensuring timely payment processing while minimizing errors in calculations or deductions.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Created and delivered HR training sessions to staff, managers and executives.
Digital Marketing Manager
Bobbie Nadine Marketing Solutions
04.2018 - 01.2022
- Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
- Developed and implemented successful digital marketing campaigns to drive customer engagement and increase brand awareness.
- Optimized content strategy across multiple channels to support search engine rankings, brand recognition, and user engagement goals.
- Analyzed competitor activity in the marketplace to inform adjustments in positioning, messaging, and promotional strategies.
- Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
- Conducted keyword research for all digital marketing channels, ensuring content aligned with user intent and search trends.
- Boosted brand awareness through the creation of engaging social media campaigns.
- Managed vendor relationships to ensure efficient execution of outsourced projects while maintaining high-quality deliverables within budget constraints.
- Improved customer engagement by conducting regular surveys, analyzing feedback, and making necessary adjustments to digital marketing efforts.
- Continuously monitored digital trends to identify new opportunities for leveraging emerging technologies in strategic marketing efforts.
- Enhanced lead generation with targeted pay-per-click advertising and optimized landing pages.
- Increased website traffic by developing and implementing a comprehensive SEO strategy.
- Streamlined marketing operations by introducing project management tools and automating repetitive tasks.
- Maximized email marketing effectiveness by segmenting lists, personalizing content, and monitoring key performance indicators.
- Monitored trends in digital marketing landscape and adjusted strategies accordingly.
- Established and maintained relationships with key stakeholders to deliver successful execution of marketing initiatives.
Fraud Analyst
PSCU
08.2021 - 12.2021
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Reduced fraud losses by implementing effective fraud prevention strategies and monitoring systems.
- Increased accuracy in identifying fraudulent transactions by utilizing advanced data analytics techniques and software tools.
- Enhanced detection capabilities for potential fraudulent activities through regular review of account transactions and patterns.
- Consistently exceeded performance targets by demonstrating keen attention to detail and exceptional analytical skills in identifying fraudulent patterns.
- Maintained up-to-date knowledge of regulations related to fraud prevention, ensuring compliance with relevant laws and guidelines.
- Improved overall efficiency in fraud analysis by streamlining processes and optimizing tools used for data analysis.
- Led efforts to recover funds lost due to fraudulent activities, liaising with affected parties for optimal resolution.
- Identified emerging fraud trends by conducting regular market research and staying updated on industry best practices.
- Provided training to new team members on fraud detection techniques, enhancing their ability to identify potential threats quickly and accurately.
- Assisted law enforcement agencies with information pertaining to ongoing investigations, contributing to successful case closures.
- Enabled faster resolution of fraud claims by automating parts of investigation process.
- Enhanced fraud detection capabilities by implementing advanced analytics and machine learning algorithms.
- Contributed to design of user-friendly fraud reporting tool, improving efficiency of fraud case management.
- Streamlined fraud alert systems, enabling quicker response times to potential threats.
General Manager
Advance Auto Parts
05.2014 - 07.2019
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Enhanced customer satisfaction through providing exceptional service and timely resolutions to concerns.
- Implemented and maintained cash handling standards to eliminate theft of services or company funds.
- Manage and grow Professional Customer relationships/sales, including building and holding team accountable to executing Customer action plans
- Selection, hiring, development, performance mgmt., coaching, scheduling and engagement of store Team Members
- Ensure execution of all inventory and operational standards
Coach all Team Members to deliver on Customer expectations (DIY and Professional) - Manager on duty responsibilities (touch base/coaching, floor/phone mgmt., task assignment and completion, safety, open/close duties)
- Ability to lead change management
- Embrace diversity and foster a respectful environment for both Customers and Team Members
- Provide DIY service including battery installation, testing, wiper install, etc
- Assist District/Region in other functions upon request
Ability to execute and train inventory systems and store equipment - Ability to review and analyze business reports, such as profit and loss statement (P&L)
- Hold others accountable, inspect work quality and give feedback in a way that is inspiring
Education
Bachelor of Arts - Criminal Justice
Southern New Hampshire University
Hooksett, NH05.2026
Associate of Arts - Criminal Justice
Western Nebraska Community College
Scottsbluff, NE05.2013
High School Diploma -
Minatare High School
Minatare, NE05.2010
Skills
- HR policies and procedures
- Onboarding and Orientation
- Benefits Administration
- Talent Acquisition
- Payroll Administration
- HR analytics
- Employee Retention
- Attendance Management
- Employment law compliance
- Recruitment
- Human Resources Management Systems
- New Hire Onboarding
- Time Tracking and Payroll Administration
- Conflict Resolution
- Employee Hiring
Timeline
HR Generalist II
Fresenius Medical Care NA
02.2023 - Current
HR Generalist
Fresenius Medical Care NA
01.2022 - 02.2023
Fraud Analyst
PSCU
08.2021 - 12.2021
Digital Marketing Manager
Bobbie Nadine Marketing Solutions
04.2018 - 01.2022
General Manager
Advance Auto Parts
05.2014 - 07.2019
Bachelor of Arts - Criminal Justice
Southern New Hampshire University
Associate of Arts - Criminal Justice
Western Nebraska Community College
High School Diploma -
Minatare High School
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