ALICIA FIER
Beaver Dam,WI
Summary
ran a airsoft busssiness owner my gun and tactical gear store, managed 109 acers of land butting up to the desplaines river. joined village meetings to upgrade business built buildings on an acre of land to call the city entertainment and superb customer service shipping and recieving managing cost vrs profeit
Overview
31
31
years of professional experience
Work History
Blackops Airsoft Co-owner
Owners
2017.02 - 2022.09
- Developed operational strategies to enhance efficiency across various business functions.
- Managed financial planning and budgeting processes to optimize resource allocation.
- Led team training initiatives to improve staff performance and customer service standards.
- Streamlined inventory management systems to reduce waste and improve product availability.
- Analyzed market trends to identify growth opportunities and adjust business strategies accordingly.
- Mentored junior staff, fostering a collaborative work environment focused on continuous improvement.
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
- Mentored employees to improve work performance, promoting professional development and growth within the company.
- Established foundational processes for business operations.
- Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
- Developed a strong company culture, fostering teamwork and collaboration among staff members.
- Implemented innovative marketing campaigns to expand customer base and increase brand awareness.
- Enhanced business operations by implementing efficient management strategies and streamlining processes.
- Implemented regular performance reviews for staff members to address concerns proactively and provide constructive feedback for continuous improvement.
- Negotiated favorable contracts with suppliers, resulting in reduced costs and improved product quality.
- Optimized inventory management systems for streamlined ordering processes and reduced waste levels.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Networked with other businesses and customers to increase sales opportunities and contacts.
- Recruited, interviewed and hired new staff members and developed training materials for employees.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Manager
Susanna Farms
2008.01 - 2021.12
- Streamlined operational processes to enhance efficiency and reduce waste across farm activities.
- Managed daily workforce scheduling to optimize resource allocation and productivity.
- Developed training programs for staff, improving skill sets and performance consistency.
- Implemented quality control measures to ensure high standards in product output.
- Coordinated supply chain logistics, ensuring timely delivery of materials and resources.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Developed detailed plans based on broad guidance and direction.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Auditor
UPS
2003.01 - 2018.10
- Conducted comprehensive financial audits, ensuring compliance with regulatory standards and identifying areas for improvement.
- Analyzed complex financial data to assess risk and enhance operational efficiency across multiple departments.
- Led audit teams in evaluating internal controls, fostering a culture of continuous improvement within the organization.
- Developed and implemented audit strategies that streamlined processes and increased accuracy in reporting practices.
- Collaborated with cross-functional teams to address audit findings, driving corrective actions and optimizing workflows.
- Enhanced reporting processes by integrating advanced analytical tools, resulting in improved data visualization for stakeholders.
- Presented audit results and recommendations to senior management, facilitating informed decision-making for strategic initiatives.
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
Manager
Pizza Hut
1992.01 - 1995.11
- Spearheaded initiatives to adopt sustainable farming practices, enhancing environmental stewardship.
- Led cross-functional teams in project planning, execution, and evaluation to drive strategic objectives.
- Analyzed operational data to identify trends, guiding strategic decision-making for business growth.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Managed daily workforce scheduling to optimize resource allocation and productivity.
- Developed training programs for staff, improving skill sets and performance consistency.
- Coordinated supply chain logistics, ensuring timely delivery of materials and resources.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
GED -
College of Lake County
Gurnee, ILSkills
- Customer service
- Small business operations
- Customer relations
- Decision-making
Accomplishments
- Documented and resolved staffinf and payroll which led to low turnaround
- Supervised team of 102 staff members.
- Achieved [Result] through effectively helping with [Task].
- Achieved maxium suse of safe playable land by clearing out trees bush n grass to buil our city with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Collaborated with team of 102 in the development of blackops airsoft
Timeline
Blackops Airsoft Co-owner
Owners
2017.02 - 2022.09
Manager
Susanna Farms
2008.01 - 2021.12
Auditor
UPS
2003.01 - 2018.10
Manager
Pizza Hut
1992.01 - 1995.11
GED -
College of Lake County