EMS Dispatch Manager
Americare Ambulance Service Inc
Seffner, FL
01.2003 - 01.2014
- Delivered high-quality emergency medical services to patients in critical situations.
- Implemented process improvements that increased operational efficiency during emergency response efforts.
- Coordinated multi-agency responses for large-scale emergencies, ensuring effective communication and strategy execution.
- Collaborated with healthcare professionals to ensure seamless patient handoff upon arrival at medical facilities.
- Assessed patient conditions swiftly, providing appropriate care based on established protocols.
- Led daily operations, ensuring optimal staffing levels to meet service demands and maintain customer satisfaction.
- Developed and implemented training programs for call center staff, enhancing service quality and efficiency.