Alicia Fought
FRANKFORT,Michigan
Summary
Goal-oriented and dedicated to strengthening administrative operations to streamline costs and enhance procedures. Cultivate long-lasting relationships with residents and staff to strengthen success. Motivational leader with top-notch communication, organizational and strategic planning abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Director of Admissions
Villa at Traverse Point-Traverse City, MI
2023.12 - Current
- The Director of Admissions for a 98-bed dual licensed nursing home, assumes responsibility of admissions to include review of incoming referrals, review of insurance, contacting referral source, contacting families, providing tours, and all admissions paperwork.
- Provide clients (prospective residents and their families and referral sources) with facility and program specific information via community outreach and networking, facility tours, personal visits and assessments presentations and follow up
- This position assists with directing the admissions process and ensure appropriate placement, coordinate admission documentation.
- Participates in monthly QAPI meetings.
Personal Leave of Absence
None
2023.01 - 2023.12
Director of Marketings and Admissions
Bradford Square-Frankfort, KY
2021.09 - 2022.12
- Develop and implement long-range and short-term sales plans
- Manage the nursing center patient referral flow, admissions process including community sales, referral management, and admission , through post-admission utilizing the Genesis Core Operating System
- Guide the center sales program which ensures strong customer, referrer, and payor satisfaction; appropriate market penetration; positive public image; maximization of center Quality Mix and Average Daily Census goals.
HUC Supervisor
McLaren Health Care-Petoskey, MI
2020.10 - 2021.09
- As the Health Unit Coordinator Lead, I was responsible for supporting patient care delivery by processing physician orders, maintaining patient records, managing patient information, scheduling, and providing customer service
- The individual has excellent organization and communication skills (written and verbal)
- Works collaboratively with customers to ensure that accurate clerical information is obtained and distributed in a timely and confidential manner.
EBO Billing Supervisor
Sherloq Solutions
2019.09 - 2020.04
- Facilitated monthly meetings with team members to discuss performance metrics, share best practices, and address any concerns or challenges faced during the billing cycle.
- Boosted cash flow by identifying areas for improvement in payment terms enforcement and initiating corrective actions as needed.
- Enhanced team productivity by providing ongoing training, guidance, and support to billing staff members.
- Reduced discrepancies in billing reports with thorough review processes and diligent follow-ups on outstanding accounts.
- Increased staff efficiency through regular evaluations, targeted coaching sessions, and tailored performance improvement plans.
- Performed account reconciliations and resolved variances.
Medical Billing Specialist
Trinity Health-Kentwood, MI
2019.06 - 2019.09
- Submitted 3rd party and patient claims (electronically or by hard copy), including the maintenance of bill holds and the correction of errors to provide timely, accurate billing services
- Edits UB-04 (and where appropriate HCFA-1500) claim forms within the patient accounting system, using proper data element instructions for each payer, applying principles of coordination of benefits, and ensuring that correct ICD-10 diagnosis, HCPCS and CPT procedure codes are utilized
- Ensures that claims are in accordance with regulations set forth by the state and federal governments and 3rd party payers.
Education
Certificate - Long Term Care
Ferris State University
Big Rapids, United States08.2024
MA - Healthcare Administration
Ashford University
San Diego, CA06.2018
BA - Healthcare Administration
Ashford University
San Diego, CA11.2016
Skills
- Management
- Quality Assurance
- Collaborative Problem-Solving
- Compliance Monitoring
- Budget Administration
- Integrity and Trustworthiness
- Innovative Solutions
- Teamwork and Collaboration
Certification
CNA
Personal Information
Willing To Relocate: Anywhere
Timeline
Director of Admissions
Villa at Traverse Point-Traverse City, MI
2023.12 - Current
Personal Leave of Absence
None
2023.01 - 2023.12
Director of Marketings and Admissions
Bradford Square-Frankfort, KY
2021.09 - 2022.12
HUC Supervisor
McLaren Health Care-Petoskey, MI
2020.10 - 2021.09
EBO Billing Supervisor
Sherloq Solutions
2019.09 - 2020.04
Medical Billing Specialist
Trinity Health-Kentwood, MI
2019.06 - 2019.09
Certificate - Long Term Care
Ferris State University
MA - Healthcare Administration
Ashford University
BA - Healthcare Administration
Ashford University
CNA
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