Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Alicia Franklin

Heartland,TX

Summary

Professional planner with comprehensive expertise in developing strategic plans and coordinating complex projects. Skilled in resource allocation, timeline management, and data analysis to drive successful outcomes. Strong focus on team collaboration and adaptability to changing needs ensures reliable performance. Known for problem-solving abilities and effective communication. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

5
years of professional experience
3
years of post-secondary education

Work History

Interface Systems

SR Returns Coordinator
02.2023 - 02.2024

Job overview

  • · Responsible for Vendor set up to have assets repaired and put into inventory. Maintain data information using Excel Spreadsheets, Smart sheets, Microsoft 365, and Word responding to co worker and venders and customers through email or phone. Helping to solve any issues they may be coming across. running any reports needed by upper management. Doing the administrative responsibilities on the warehouse side. Set up processes in Oracle and WMS for inventory, research clients’ accounts for equipment. Responsible for recording items under warranty, coordinating Outlook files, advising management of any issues, and working with Technicians. Work with FEDEX ship control for return labels, call tags, shipping labels for equipment going to the DC, work with purchasing, invoicing, inventory control for parts and pricing. Uploading all shipping and receiving information into computer. Shipping items and also receive them into warehouse. I also did the order processing and upload BOL's and invoices into the computer. Making sure that assets are removed from customer accounts. Making sure to log all information in excel to show the offset of the revenue being made from returned assets into the company's inventory. Helping project managers with service requests and new install when the tech has not picked up equipment for work order that needs to be completed. Calling vendors to make sure that Licenses have been removed from one device to another.
  • Increased efficiency in processing returns by implementing an organized system for tracking incoming packages.
  • Improved communication between departments by serving as a liaison between sales, warehouse, and shipping teams to expedite return resolutions.
  • Fostered positive relationships with vendors and suppliers through professional communication regarding damaged or defective products returned under warranty claims.
  • Ensured timely refunds or exchanges for customers by closely monitoring the status of each return case from initiation through resolution.
  • Ensured seamless coordination between departments involved in handling returns such as sales representatives, finance personnel, warehouse staff members.
  • Conducted regular inventory reconciliations to ensure accurate stock levels and minimize discrepancies in the system.
  • Maintained accurate records of all returned items, ensuring proper inventory management and control.
  • Documented returned product details in Oracle WMS inventory tracking system.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.

Denali Advanced Integration

Asset Management-Inventory Specialist II
11.2020 - 02.2023

Job overview

  • Coordinates the customer Asset Management program and initiates and completes service requests and work orders. Reviews field information for accuracy before inputting data into the database. Provides end user Service Delivery support including, but not limited to hardware and software troubleshooting, root cause analysis, and asset inventory management. *Responsible for device check-in/out and complete all necessary paperwork for items issued, and record consumption of inventory Track/manage assets*Manage the data being input into the asset management system, including inventory and the condition of the customer’s devices. Collect additional and missed data in the inventory and condition of the customer’s assets, warranty and outbound tracking. *Initiate, update, and complete service requests received from customers and other departments. Ensures that responses are provided for those requesting information from company, Customer and vendors. Prepare reports of the data for asset inventory and condition of returns for repair. *Utilize computer applications to maintain records, analyze data and prepare reports. Work within Excel spreadsheets, CIM, Smart Sheets and Outlook.*Work closely with the Sales Engagement Team, Vendors and inspection. Reclaim old devices upon removal from sites and either restock those or pass them on for disposal. Participate in occasional projects or activities that require an ability to learn networking fundamentals and the basic concepts of an IT organization. *Operate equipment to properly handle materials being received, issued, stocked, and picked. *Assist as needed inspection of devices, receiving and returning warranty items to vendors for repair.
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
  • Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
  • Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
  • Compared shipping orders and invoices against contents received to verify accuracy.

Conduent Solutions

Quality Assurance Analyst
03.2019 - 11.2020

Job overview

  • • Responsible for checking accuracy of Travelers Insurance data entry by Qua• Responsible for data information using Excel Spreadsheets, bill 1500, UB04 and HIPPA bills, Assist Supervisors in maintaining up date client data. Update client information, claims, and correspondence. •Responsible for recording claims, coordinating Outlook files, advising management of any issues.
  • Acted as a liaison between the QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of the project lifecycle.
  • Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.

Education

North Garland High School
Garland, TX

GED
08.1992 - 05.1995

Skills

  • Quality assurance
  • Administrative recordkeeping
  • Accurate documentation
  • Time management
  • Team leadership and motivation
  • Vendor relations

Timeline

SR Returns Coordinator

Interface Systems
02.2023 - 02.2024

Asset Management-Inventory Specialist II

Denali Advanced Integration
11.2020 - 02.2023

Quality Assurance Analyst

Conduent Solutions
03.2019 - 11.2020

North Garland High School

GED
08.1992 - 05.1995

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