Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Interests
Timeline
Generic

Alicia R. Fredericks

Summary

Experienced and dedicated retail professional with a strong focus on customer service seeking a Customer Service Representative position. Committed to delivering exceptional service, efficiently resolving issues, and improving customer satisfaction. Demonstrated expertise in transaction handling, product knowledge, and supporting team operations to drive store success. Proven track record of building positive relationships with customers and colleagues alike, ensuring a seamless shopping experience while consistently meeting sales targets.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

U-Haul
09.2021 - 12.2024
  • Assisted customers with vehicle rentals, reservations, and returns, ensuring a seamless experience
  • Provided detailed information on U-Haul products and services, addressing customer inquiries and resolving issues efficiently
  • Processed payments and handled cash transactions with accuracy and integrity
  • Ensured rental equipment was clean, safe, and well-maintained, adhering to company standards
  • Promoted additional products and services to enhance customer satisfaction and drive sales
  • Maintained accurate records and documentation, utilizing company software and tools
  • Followed all company policies and procedures related to safety, security, and customer service
  • Collaborated with team members to ensure smooth daily operations and exceptional customer service
  • Participated in ongoing training and development programs to enhance product knowledge and customer service skills
  • Consistently received positive customer feedback for exceptional service
  • Increased rental sales by effectively promoting additional services

Education

Stenography -

MacCormac College

Truman College
12.2024

Skills

  • Strong customer service and communication skills
  • Proficient in handling cash transactions and payment processing
  • Knowledgeable about U-Haul products and services
  • Skilled in resolving customer issues and complaints effectively
  • Detail-oriented with strong organizational abilities
  • Team-oriented with the ability to work independently
  • Experienced in using company-specific software and tools

Accomplishments

  • Consistently received positive customer feedback for exceptional service.
  • Increased rental sales by effectively promoting additional services.

Affiliations

  • AAPC American Academy of Professional Coders

Certification

CPC- Certified Professional Coder

Interests

  • I have a passion for photography
  • Reading
  • Roller Skating
  • Watching Movies and TV Shows

Timeline

Customer Service Representative

U-Haul
09.2021 - 12.2024

Truman College

Stenography -

MacCormac College
Alicia R. Fredericks