- I have a passion for photography
- Reading
- Roller Skating
- Watching Movies and TV Shows
Alicia R. Fredericks
Summary
Experienced and dedicated retail professional with a strong focus on customer service seeking a Customer Service Representative position. Committed to delivering exceptional service, efficiently resolving issues, and improving customer satisfaction. Demonstrated expertise in transaction handling, product knowledge, and supporting team operations to drive store success. Proven track record of building positive relationships with customers and colleagues alike, ensuring a seamless shopping experience while consistently meeting sales targets.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
U-Haul
09.2021 - 12.2024
- Assisted customers with vehicle rentals, reservations, and returns, ensuring a seamless experience
- Provided detailed information on U-Haul products and services, addressing customer inquiries and resolving issues efficiently
- Processed payments and handled cash transactions with accuracy and integrity
- Ensured rental equipment was clean, safe, and well-maintained, adhering to company standards
- Promoted additional products and services to enhance customer satisfaction and drive sales
- Maintained accurate records and documentation, utilizing company software and tools
- Followed all company policies and procedures related to safety, security, and customer service
- Collaborated with team members to ensure smooth daily operations and exceptional customer service
- Participated in ongoing training and development programs to enhance product knowledge and customer service skills
- Consistently received positive customer feedback for exceptional service
- Increased rental sales by effectively promoting additional services
Education
Stenography -
MacCormac College
Truman College
12.2024
Skills
- Strong customer service and communication skills
- Proficient in handling cash transactions and payment processing
- Knowledgeable about U-Haul products and services
- Skilled in resolving customer issues and complaints effectively
- Detail-oriented with strong organizational abilities
- Team-oriented with the ability to work independently
- Experienced in using company-specific software and tools
Accomplishments
- Consistently received positive customer feedback for exceptional service.
- Increased rental sales by effectively promoting additional services.
Affiliations
- AAPC American Academy of Professional Coders
Certification
CPC- Certified Professional Coder
Interests
Timeline
Customer Service Representative
U-Haul
09.2021 - 12.2024
Truman College
Stenography -
MacCormac College