Alicia Frey
Cottage Grove,TN
Summary
Dynamic leader with a proven track record at Commercial Bank And Trust, adept in office management and customer service. Excelled in project management, enhancing operational efficiency, and fostering client relationships. Skilled in Microsoft Office and team collaboration, consistently delivering results beyond expectations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
40
40
years of professional experience
Work History
Receptionist
Carney Family Clinic
07.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered incoming calls, directed them to the appropriate personnel
- Verified insurance on all patients
- Made all new and follow up appointments for patients
- Requested and sent all medical records requests
- Recorded and balanced all payments collected daily
- Open and closed clinic daily
- Knowledge of scanning medical document
- Distributed daily faxes to personnel
- Contact patients per providers orders
Bakery and Deli Associate
Kroger
08.2020 - 09.2021
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
- Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Opened and closed all operations of the department
- Received and processed all incoming shipments of inventory
- Maintained and stocked all inventory
Bank Teller
First Bank
06.2018 - 09.2019
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Handled all deliveries from Loomis weekly
Assistant Vice President of Operations
Commercial Bank And Trust
04.1985 - 02.2016
- Supervised 7 people
- Responsible for all Electronic banking functions
- Balanced all Demand Deposit accounts
- Managed all maintenance for all customer accounts
- Wrote and maintained Contingency Plan for all branches
- Implementation and training of all new and updated software
- Implementing daily and yearly audit of all ACH transactions
- Implementing and training for all new software updates pertaining to the Deposit operations and New Accounts, and Debit Cards
- Compiled information for yearly bank audits
- Gained knowledge about Quickbooks, Excel and Word
Business Owner
Abbronzatura Tanning
02.2010 - 07.2015
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained and serviced all tanning beds
- Hired and made weekly schedules for all employees
- Filed all sales taxes,employment taxes and Federal taxes
- Planned and implemented all special events
- Maintained and paid all incoming bills
- Opened and closed the business days a week
- Became knowledgeable about Quickbooks
Education
High School Diploma -
Henry County High School
Paris, TN05.1982
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Scheduling appointments
- Greeting and Seating Clients
- Schedule Management
- Mail handling
- Multi-line telephone operation
- Document Management
- Calendar Management
- Documentation And Reporting
- Typing Speed
- Office Management
- Business operations understanding
- Office equipment operations
- Security understanding
- Record preparation
- Business Correspondence
- Meeting Coordination
- Project Management
- Customer Service
- Attention to Detail
- Problem-Solving
- Call Answering and Routing
- Appointment Scheduling
- Microsoft Office
- Payment Processing
- Team Collaboration
Timeline
Receptionist
Carney Family Clinic
07.2024 - Current
Bakery and Deli Associate
Kroger
08.2020 - 09.2021
Bank Teller
First Bank
06.2018 - 09.2019
Business Owner
Abbronzatura Tanning
02.2010 - 07.2015
Assistant Vice President of Operations
Commercial Bank And Trust
04.1985 - 02.2016
High School Diploma -
Henry County High School
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