Alicia Fuller
Philadelphia,PA
Summary
Friendly and efficient professional with 10 years of experience delivering exceptional customer service. Seeking a customer service position
Overview
9
9
years of professional experience
1
1
Certification
Work History
Executive Customer Service Representative
Rite Aid corporate
10.2022 - 06.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Scheduled office meetings and client appointments for staff teams.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
Payroll Clerk/Receptionists
City of Philadelphia Department of Revenue
08.2021 - 10.2022
- Streamlined payroll processing by implementing efficient data entry and verification procedures.
- Ensured accurate payment distribution for employees by diligently reviewing timecards and attendance records.
- Collaborated with the human resources department to ensure proper management of employee benefits and deductions.
- Assisted new hires with onboarding paperwork related to direct deposit setup, tax forms, and benefit enrollment.
- Coordinated with third-party vendors such as retirement plan administrators to ensure seamless integration of their services into the company''s payroll system.
Direct Care Worker
Public Partnerships LLC
01.2016 - 09.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Monitored and assisted residents through individual service plans.
- Scheduled and accompanied clients to medical appointments.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
Security Guard
Ingage Security
06.2018 - 01.2020
- Secures premises and personnel by patrolling property, monitoring surveillance equipment, and access points
- Investigates security breaches, incidents, and other alarming behavior
- Controls traffic by directing drivers
- Completes reports by recording observations, information, occurrences, and surveillance activities.
- Completed full building and grounds patrols to spot and investigate concerns.
Sales Associate/Customer Service
Walmart stores
09.2015 - 09.2018
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
Education
High School Diploma -
Youthbuild Philadelphia Charter School
Philadelphia, PA08.2007
Skills
- Customer Service
- Data Entry
- Microsoft Excel
- Payment Processing
- Scheduling
- Appointment Scheduling
- Clerical Support
- Spreadsheets
- Customer Relations
- Client Relations
Certification
- Driver's License, 02/01/23, 02/01/26
- Professional In Human Resources
Personal Information
Willing To Relocate: Anywhere
Timeline
Executive Customer Service Representative
Rite Aid corporate
10.2022 - 06.2024
Payroll Clerk/Receptionists
City of Philadelphia Department of Revenue
08.2021 - 10.2022
Security Guard
Ingage Security
06.2018 - 01.2020
Direct Care Worker
Public Partnerships LLC
01.2016 - 09.2022
Sales Associate/Customer Service
Walmart stores
09.2015 - 09.2018
High School Diploma -
Youthbuild Philadelphia Charter School
- Driver's License, 02/01/23, 02/01/26
- Professional In Human Resources
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