Alicia Gagnon
West Suffield,CT
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Efficient in computers and programs with a positive attitude!
Overview
15
15
years of professional experience
Work History
Account Manager
Cigna
03.2021 - 08.2023
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Developed and implemented strategies to increase client retention.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Liaised with marketing and sales teams to develop targeted campaigns.
- Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
- Identified key entry points to enhance market penetration and maximize returns.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
BC/Account Manager- Fedex
Bl3
11.2019 - 07.2023
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Proved successful working within tight deadlines and a fast-paced environment.
- Assembled, sealed, and loaded packages into correct trucks.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
Business Account Manager
Stub Hub
02.2012 - 12.2015
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
- Prepared sales presentations for clients showing success and credibility of products.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Implemented systems and procedures to increase sales.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Communicated product quality and market comparisons by creating sales presentations.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
Certified Dog Trainer
Fidelco
01.2015 - 10.2022
- Evaluated animals to determine temperaments, abilities and aptitude for training.
- Consulted with owners to discuss behavioral concerns and determine final goals.
- Instructed owners and dogs on basic obedience commands using different techniques to match dogs' drives for reward.
- Watched dogs for triggers, signs of aggression and pack behaviors to formulate possible solutions.
- Worked individually with dogs on track for higher-level certifications in obedience and show performance.
- Educated owners about benefits of specialized therapy training.
- Coordinated with outside agencies for funding for special needs clients and service training.
- Advised owners about planned animal purchases or adoptions and potential behavioral needs.
- Modified undesirable behaviors with use of successful and safe behavior modifications techniques.
- Monitored animal health, attention and behavior during training sessions.
- Administered prescribed medications to animals based on individual needs.
- Trained animals to respond to specific cues from both owners and handlers.
Restaurant General Manager
City Steam Brewery
05.2008 - 11.2012
- Carefully interviewed, selected, trained, and supervised staff.
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Correctly calculated inventory and ordered appropriate supplies.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Maintained facility and grounds to present positive image.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
Education
High School Diploma -
Granby Memorial High School
Granby, CT07.2012
Skills
- Employee Mentoring
- Account Management
- Serve Customers
- Statement Billings
- Sales
- Weekly Payroll
- Documentation
- Marketing
- Account Servicing Skills
- Customer Rapport
- Acquiring New Customers
- New Account Creation
- Networking Skills
- Business Development and Planning
- Accounts Payable and Accounts Receivable
- Order Processing
- Internal Auditing
- Sales Forecasting
Timeline
Account Manager
Cigna
03.2021 - 08.2023
BC/Account Manager- Fedex
Bl3
11.2019 - 07.2023
Certified Dog Trainer
Fidelco
01.2015 - 10.2022
Business Account Manager
Stub Hub
02.2012 - 12.2015
Restaurant General Manager
City Steam Brewery
05.2008 - 11.2012
High School Diploma -
Granby Memorial High School