Alicia Gallardo
Mossy Nissan
Alpine,CA
1
Language
8
years of professional experience
Results-driven sales and retail professional with experience in automotive sales, customer service, and store management. Skilled at building strong customer relationships, driving sales, leading teams, and managing day-to-day operations in fast-paced environments. Proven ability to meet goals, resolve customer concerns, train and motivate employees, and deliver an exceptional customer experience. Reliable, motivated, and adaptable with a strong focus on achieving results and growing the business
Work History
sales car advisor
2 Months- Answered telephone and email inquiries from potential customers.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Presented vehicle features and benefits to match customer needs and preferences.
- Guided customers through test drives, financing options, and purchase paperwork.
- Maintained accurate records in CRM systems for leads, appointments, and sales activity.
- Maintained open lines of communication with colleagues across departments to ensure a seamless experience for clients throughout the entire sales process.
Lead Supervisor
9 Months- Managed daily store operations including opening and closing procedures
- Provided leadership, coaching, and support to team members
- Delivered high-quality customer service and sales support
- Assisted customers with purchases and product recommendations
- Coordinated inventory counts, merchandise setup, and stock organization
- Trained new employees and monitored completion of required training
- Processed online, phone, and pay-by-link sales transactions
- Handled order packaging and shipping responsibilities
- Maintained product knowledge and current fashion trends
- Responded professionally to emails, messages, and customer inquiries
- Supervised daily sales floor operations, ensuring consistent coverage and service standards.
- Coached associates on clienteling, product knowledge, and selling techniques.
Sales Car Advisor
11 Months- Conducted cold calls and scheduled customer appointments
- Explained vehicle features, pricing, and financing information
- Assisted customers through sales and document signing process
- Delivered and coordinated vehicle pickups
- Maintained accurate inventory tracking
- Supported customer satisfaction through reviews and follow-up communication
Manager / Sales Associate
2 Years- Managed store operations, scheduling, and inventory tracking
- Supported sales associates and coached team performance
- Conducted interviews and participated in management meetings
- Worked toward store sales goals and customer satisfaction targets
- Provided product recommendations and customer service solutions
- Resolved customer issues promptly, protecting satisfaction and repeat business.
- Reviewed sales performance, identifying opportunities to improve team productivity.
- Rotated merchandise and displays to feature new products and promotions.
Education
High School Diploma
Skills
Communication
Teamwork
Problem-solving
Organized
Reliable
Quick to adapt
Able to Multitask
Be Professional
Conflict resolution
Ability to work independently
Personal Information
Title: Sales Associate
Languages
Spanish
Native or Bilingual
Timeline
sales car advisor
Mossy Nissan
08.2026 - CurrentRead More
Lead Supervisor
Coach
11.2025 - 08.2026Read More
Sales Car Advisor
Aaron Automative
12.2024 - 11.2025Read More
Manager / Sales Associate
T-Mobile
01.2019 - 01.2021Read More
Steele Canyon High School
High School Diploma
Read More