Alicia Garcia-Cortez
Morgan Hill,CA
Summary
Experienced and reliable professional with a strong and adaptive background. Known for delivering excellent customer service, managing daily operations efficiently, and maintaining accuracy in scheduling, inventory and financial tasks. Adapt at using industry-specific software, communicating with clients and team members, and excelling in fast-paced environments. Committed to supporting business goals while creating a positive and organized experience for customers, patients, and colleagues.
Overview
9
9
years of professional experience
Work History
Patient Care Coordinator
Los Gatos Oral and Facial Surgery
06.2024 - 05.2025
- Schedule appointments, confirm follow-ups and coordinate treatment plans with dental staff.
- Verify insurance coverage, obtain pre-authorizations, and explain out-of-pocket costs to patients.
- Maintain detailed patient records and ensure compliance with HIPAA guidelines.
- Assist with billing and handling patient inquiries.
- Handled multi-line phone system, appointment scheduling and daily patient intake
Merchandiser
Target
02.2024 - 07.2024
- Execute merchandising and visual display plans according to company guidelines.
- Replenish shelves and maintain presentation for all departments.
- Organize and stage backroom inventory to support in-store availability and efficient restocking.
- Met daily goals while ensuring excellent guest experience.
Bookkeeper
Safeway
08.2016 - 12.2022
- Balance daily cash drawers, safe counts, and self-checkout stations to ensure accurate financial reporting.
- Prepare and verify deposits for bank drop-offs; reconcile store sales reports and handle discrepancies.
- Monitor and support front-end operations, assisting with overrides, refunds, and customer issues.
- Handled a high-volume atmosphere accurately and efficiently while providing customer service and daily tasks.
Skills
- Scheduling & Calender Management
- Data Entry & Record Keeping
- Office Administration
- Inventory Management
- Detail-Oriented & Organized
- Problem Solving & Critical Thinking
- Multi-line Telephone Systems
- Computer Proficiency
Timeline
Patient Care Coordinator
Los Gatos Oral and Facial Surgery
06.2024 - 05.2025
Merchandiser
Target
02.2024 - 07.2024
Bookkeeper
Safeway
08.2016 - 12.2022
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