Experienced IT professional with 4+ years of hybrid helpdesk and systems support experience across educational and enterprise environments. Proven expertise in Microsoft 365, Entra ID (Azure AD), Active Directory, and Intune for user, device, and policy management. Skilled in managing cloud and on-premise security systems including Avigilon and Verkada. Familiar with identity management platforms such as Tools4ever (NIM) and Google Admin Console for G-Suite and Chromebook administration. Recognized for resolving complex technical issues efficiently, delivering high-quality support to students, educators, and staff. Ongoing coursework in Python programming, database management, and cybersecurity. Seeking a full-time, remote role in IT Network and Systems Administration.
• Managed user and device policies using Microsoft Intune and Entra ID (Azure AD), including authentication updates and profile troubleshooting.
• Monitored network performance and configured firewall rules, including website access control for staff and students.
• Developed and maintained identity automation rules using Tools4ever (NIM), integrated with Active Directory.
• Led network setup projects for four new campuses, including switch configuration, intercom and camera setup, and server room elevation diagrams.
• Supported Avigilon and Video Insight surveillance systems; deployed mobile iPad access for security teams.
• Resolved high-level support tickets and provided mentorship to Level 1 technicians.
• Created internal documentation and SOPs via Nuclino; trained two Network & Systems Technicians.
• Installed and configured Cisco Catalyst 9300 switches (including stacking), Huawei switches, and small business switch models across all campuses.
• Provided Level 1 and Level 2 support for network hardware including phones, intercoms, and end-user devices.
• Provisioned and enrolled Chromebooks, Windows devices, and Apple products for staff and students.
• Diagnosed and resolved wireless connectivity issues both remotely and onsite, including access point installation and replacement.
• Managed Google Admin Console to ensure user group alignment and application access based on role.
• Assisted with infrastructure setup including cable termination and equipment deployment.
• Conducted site walks, evaluated RFPs, and coordinated with vendors for system installs and repairs.
• Delivered in-person and remote support to staff and students, resolving technical issues across multiple platforms.
• Imaged and deployed laptops, desktops, Chromebooks, and Chromeboxes for instructional and administrative use.
• Maintained ticketing system documentation and ensured timely resolution of hardware and software incidents.
• Repaired and replaced hardware components including screens, keyboards, projectors, and printers.
• Installed and configured classroom technology including smartboards, document cameras, and other instructional tools.
• Trained teachers and new staff on proper technology usage and troubleshooting best practices.