Summary
Overview
Work History
Education
Skills
Timeline
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Alicia Garrison

Camp Verde,AZ

Summary


Business professional with extensive experience in small business management, driving operational success and customer satisfaction. Known for a collaborative approach to team leadership and achieving impactful results. Reliable and adaptable, excelling in dynamic environments while leveraging strategic planning and resource management skills.

Overview

5
5
years of professional experience

Work History

Small Business Owner

Lucky Canyon Outfitters
01.2021 - Current
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.
  • Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
  • Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
  • Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
  • Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • "Evaluated competitors'' offerings to identify gaps in the market for unique selling propositions that attracted new clients.
  • Ensured compliance with all regulatory requirements, avoiding penalties and fines.

Online Business Owner

Grace and Grit Boutique
01.2020 - Current
  • Boosted online sales by implementing effective marketing strategies and optimizing website content.
  • Optimized product listings with eye-catching images and persuasive descriptions, increasing conversion rates.
  • Created engaging social media content to increase brand awareness and attract new customers.
  • Developed successful email campaigns to engage subscribers and drive repeat business.
  • Established strong relationships with suppliers for better pricing and product availability, reducing operational costs.
  • Provided exceptional customer service, resolving issues promptly and fostering long-term client loyalty.
  • Implemented effective time management practices that allowed timely completion of tasks without compromising work quality.
  • Monitored industry trends to stay ahead of competitors and capitalize on emerging opportunities.
  • Managed inventory for a streamlined shopping experience, resulting in increased customer satisfaction.
  • Expanded product offerings based on market research and customer feedback, driving revenue growth.
  • Conducted regular competitor analysis to identify strengths, weaknesses, opportunities, and threats within the industry landscape.
  • Developed targeted promotions to boost sales during slow periods or seasonal fluctuations.
  • Utilized various e-commerce platforms to broaden audience reach and maximize sales potential for the online business owner resume.
  • Trained and motivated employees to perform daily business functions.
  • Managed customer service inquiries and complaints for customer satisfaction.
  • Negotiated with suppliers to secure best prices for products.
  • Tracked inventory and reviewed retail trends to make timely and proactive business decisions.
  • Established and maintained e-commerce website to promote and sell products.
  • Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.
  • Improved monthly sales with successful marketing, sales and customer relations approaches.
  • Monitored trends in online retail to identify new opportunities for growth.
  • Created promotional campaigns to boost sales and drive customer loyalty.
  • Researched and developed new products to meet customer demands.
  • Developed relationships with suppliers to facilitate timely delivery of products.
  • Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.

Cleaning Contractor

Dust to Diamonds
03.2023 - 05.2025
  • Enhanced customer satisfaction by providing thorough and efficient cleaning services.
  • Reduced client complaints by consistently meeting deadlines and adhering to high-quality standards.
  • Maintained a safe and healthy work environment with regular equipment maintenance and proper use of cleaning chemicals.
  • Demonstrated adaptability, handling various types of properties, including residential homes, offices, and commercial spaces.
  • Received positive feedback from clients for exceptional attention to detail in cleaning tasks.
  • Developed customized cleaning plans tailored specifically to each client''s unique needs.
  • Consistently followed safety protocols during the execution of cleaning tasks, resulting in zero workplace accidents or injuries.
  • Provided excellent customer service by addressing client concerns promptly and professionally.
  • Contributed to the growth of the business by securing long-term contracts with satisfied customers.
  • Upheld a professional appearance at all times while representing the company on job sites.
  • Managed scheduling efficiently to accommodate multiple clients while minimizing travel time between job sites.
  • Streamlined cleaning processes for increased productivity and cost savings.

Education

Camp Verde High School
Camp Verde, AZ

BBA - Business Administration And Management

DeVry
AZ
05-2013

Skills

  • Small business operations
  • Planning and execution
  • Vendor relations
  • Business marketing

Timeline

Cleaning Contractor

Dust to Diamonds
03.2023 - 05.2025

Small Business Owner

Lucky Canyon Outfitters
01.2021 - Current

Online Business Owner

Grace and Grit Boutique
01.2020 - Current

Camp Verde High School

BBA - Business Administration And Management

DeVry

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Alicia Garrison