Alicia Garza
TX
Summary
Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Experienced in administrative tasks such as data entry, filing, and managing correspondence. Strengths include strong organizational skills, ability to manage multiple tasks simultaneously and adapt quickly to new processes.
Overview
9
9
years of professional experience
Work History
Health Unit Coordinator
UTMB Health
Galveston, TX
11.2021 - Current
- Greeted visitors and directed them to the proper area of the hospital.
- Provided administrative support to healthcare teams, including data entry, filing, and preparing reports.
- Processed paperwork related to hospital admissions, discharges, and transfers.
- Managed daily operations of the health unit including filing, faxing, photocopying.
- Updated patient information in electronic systems according to established policies and procedures.
- Answered and directed incoming calls, providing information or taking messages as appropriate for efficient communication.
- Responded to patient call lights quickly and expedited appropriate follow-through.
- Maintained unit supplies and equipment for medical staff and patient care needs.
- Assisted with scheduling appointments for patients and doctors.
Data Transcriber
Transitional Life Counseling and Consultation
Texas City, TX
03.2023 - 08.2024
- Maintained confidentiality of patient information according to HIPAA regulations.
- Transcribed dictated notes from therapist into structured format using established guidelines.
- Edited documents for grammar, punctuation, syntax and clarity as necessary.
- Demonstrated extremely fast and accurate typing abilities.
- Efficient in transcription software and equipment to work from home.
- Prepared labels for new files and folders as needed.
- Organized and filed documents according to established procedures.
- Pulled files for staff, management and third-party requests.
Receptionist
Cardiovascular Specialists Of Texas
Texas City, TX
04.2016 - 10.2021
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Verified insurance coverage for appointments and collected co-payments as required.
- Compiled and coded patient information or data in appropriate computer system.
- Performed data entry tasks related to billing and collections procedures.
- Processed referrals for specialist care when requested by physicians or patients.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Entered insurance, demographics and health history into patient database.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Receptionist
Elm Croft Senior Living
Houston, TX
08.2018 - 05.2019
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Monitored security cameras in the lobby area to ensure safety of employees and guests.
- Updated daily log book with information about visitors entering the premises.
- Assisted with special projects assigned by management when required.
Dispatcher
Zap Medical Services
Houston, TX
10.2015 - 03.2016
- Received and processed emergency calls from the public, determined nature of call and dispatched appropriate personnel.
- Monitored status of ambulances and ensured that appropriate resources were available to meet patient needs.
- Maintained accurate records of all incoming calls and dispatches.
- Utilized mapping software programs to monitor location of ambulances in real time.
- Documented all relevant information pertaining to each dispatch including vehicle type, crew members, estimated arrival time.
- Responded professionally to telephone calls.
- Conducted regular tests of radio equipment to ensure optimal performance levels were maintained.
Education
Medical Billing And Coding Cert
Texas School of Business
Houston, TXHigh School Diploma -
Santa Fe High School
Santa Fe, TXSkills
- Customer Service
- EMR Updating
- Supplies Ordering
- Multi-Line Phone Systems
- Recordkeeping and File Management
- Reporting and documentation for audit
- Team Collaboration
- Critical thinking
- Adaptability
- Problem-Solving
Timeline
Data Transcriber
Transitional Life Counseling and Consultation
03.2023 - 08.2024
Health Unit Coordinator
UTMB Health
11.2021 - Current
Receptionist
Elm Croft Senior Living
08.2018 - 05.2019
Receptionist
Cardiovascular Specialists Of Texas
04.2016 - 10.2021
Dispatcher
Zap Medical Services
10.2015 - 03.2016
Medical Billing And Coding Cert
Texas School of Business
High School Diploma -
Santa Fe High School