Alicia Gaudes
Eau Claire
Summary
Dynamic Collections Technician 3 at American Red Cross Blood Services, skilled in quality control and customer service. Proven ability to enhance donor experiences while ensuring compliance with safety protocols. Recognized for meticulous documentation and effective communication, contributing to a secure blood supply and fostering trust within the community.
Overview
12
12
years of professional experience
Work History
Collections Technician 3
American Red Cross Blood Services
04.2019 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Scrupulously followed Operation procedures and Workflow to help maintain a safe and secure blood supply.
- Assisted in helping other staff with adjustments and helpful tips.
- Drawing blood from donors
- Ensuring accurate documentation, identification, proper labeling, and safe handling of donors donations, and sample tubes.
- Conducting physical exams to ensure donors were safe to donate.
- Unloading and reloading of supplies from the truck.
- Setting up the blood drive.
- QC'ing daily needed supplies
- Educating ineligiable donors as to why they are unable to donate.
- Taking care of donors who don't feel well during/ after donation.
Assistant Donor Care Supervisor
Vitalant
04.2015 - 07.2018
- Organized community events and partnerships to increase awareness about blood donation needs and opportunities.
- Maintained strict compliance with FDA regulations during all aspects of the donation process, ensuring safety for both donors and recipients.
- Addressed any donor concerns or issues promptly, fostering an environment of trust and transparency within the donation center.
- Ensured adequate staffing levels by managing employee schedules efficiently while considering individual preferences where possible.
- Collaborated with management to identify areas for improvement and implement necessary changes for better donor care.
- Set up and maintained donor interview and drawing areas, cleaned areas and equipment and restocked supplies.
- Established strong relationships with donors through personalized outreach efforts and excellent customer service skills.
- Reported issues with donor flow, complaints and room conditions.
- Setup and ran blood drives
- Managed staff breaks within the donor flow.
- Managed donor wait times by using a draw schedule.
- Helped with donor interviews and phlebotomy.
- Promoted a safe work environment by enforcing adherence to safety guidelines among team members at all times.
Customer Order Specialist
The Home Depot Inc
08.2013 - 04.2015
- Provided exceptional customer service, resolving issues promptly and professionally.
- Maintained high levels of product knowledge, enabling efficient handling of customer inquiries and concerns.
- Assisted in training new Customer Order Specialists, sharing expertise and best practices for success in the role.
- Participated in process improvement initiatives, identifying opportunities for greater efficiency within the order management system.
- Provided support during peak periods, ensuring all customer orders were processed accurately and on-time despite increased workload demands.
- Coordinated closely with logistics partners to ensure timely delivery of shipments while minimizing costs.
- Streamlined order entry procedures for improved accuracy and reduced processing time.
- Monitored orders and delivered status updates to customers regarding arrivals.
- Enhanced customer satisfaction by efficiently processing and managing orders in a timely manner.
- Maintained detailed records of all customer interactions using CRM software, allowing for more effective follow-up communication.
- Conducted regular audits of order data to identify discrepancies and address potential issues proactively.
- Established effective working relationships with internal employees, vendors, shipping company contacts, and customers.
- Exceeded performance targets consistently through dedication to quality service and attention to detail.
- Contributed to a positive work environment by collaborating effectively with colleagues across departments.
- Positively engaged with customers to understand needs and responded appropriately to questions.
- Improved order tracking systems, resulting in increased transparency for both customers and internal teams.
- Contacted vendors to determine shipping dates and availability for specific items to notify customers.
- Assisted customers by walking through online ordering processes.
- Achieved higher levels of client satisfaction by promptly addressing any concerns or complaints related to their orders.
- Reduced order errors through diligent review of product specifications before placing orders.
- Managed complex orders, coordinating with multiple departments to ensure successful delivery and installation.
- Emphasized product specifications to meet customer needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Described product highlights and benefits to help guide purchasing decisions.
- Verified delivery schedules and processes.
- Maintained customer accounts and relationships.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Presented professional image consistent with company's brand values.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Kept detailed records of daily activities through online customer database.
- Contributed to event marketing, sales and brand promotion.
Education
High School Diploma -
Marinette High School
Marinette, WI05-2011
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Written/Verbal communication
- Troubleshooting
- Quality control
- Documentation and reporting
- Customer interaction
- Heavy lifting
- OSHA compliance
- Performance improvement
- Equipment calibration
Timeline
Collections Technician 3
American Red Cross Blood Services
04.2019 - Current
Assistant Donor Care Supervisor
Vitalant
04.2015 - 07.2018
Customer Order Specialist
The Home Depot Inc
08.2013 - 04.2015
High School Diploma -
Marinette High School
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