Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alicia Gay

Summary

Experienced Operations and Logistics Supervisor with a proven track record of improving and leading multi-department teams in the fast-paced consumer goods industry. Trusted to step into challenging roles, streamline processes and drive results using Lean, Six Sigma and continuous improvement practices.

Skilled in operations management, cross-functional communication, training and development and building high-performing teams. Adept with Google platforms, SAP, DOMO and logistics routing platform. Passionate about boosting customer satisfaction, employee growth and operational excellence.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Logistics Supervisor

Whisker
11.2024 - Current
  • Manage administrative, order processing and routing of wholesale and international orders
  • Use SAP B1 to create shipping documents, inventory transfers and production orders
  • Create work instructions and update process flows for growing shipping lanes
  • Coordinate with multiple departments on order fulfillment needs 
  • Analyze bottlenecks and aid in the cross-functional investigations to the elimination of ineffective processes
  • Engage in 5S and Lean activities to enhance efficiency and decrease errors within the department

Warehouse and Distribution Supervisor

Whisker
03.2023 - 11.2024
  • Manage day to day activities in Shipping/Receiving, inventory, material handlers and organization of the Warehouse
  • Develop, track and report key performance indicators (KPIs)
  • Establish operational procedures for verification of outbound and incoming shipments, E-Commerce, International and Wholesale shipping
  • Participates in annual review, bi-weekly payroll and disciplinary action
  • Facilitate concise and clear communication with the associates to aid in associate buy-in
  • Coordinates team building and experiential learning activities

Distribution Supervisor

Whisker
05.2022 - 03.2023
  • Manage multiple processing areas to ensure shipments are processed within expected SLA
  • Participates in the hiring process and help train Distribution Leads and Associates
  • Engage in 5S and Lean activities to enhance efficiency within the department
  • Created and revised systems and procedures by analyzing operating practices

Production Supervisor

Whisker
06.2021 - 05.2022
  • Review production orders and schedules to plan for daily operations
  • Maintained staff by selecting, training, and developing growth opportunities
  • Created workflow and work instructions for 3 growing processing areas
  • Worked with multiple departments to create process standards and expectations

Facilitator

Whisker
02.2021 - 06.2021
  • Prepare assembly area/line work, ensuring all components and tools were in good condition
  • Evaluate the availability and capability of workers, parts, material, and equipment
  • Coordinate the flow of work within and between lines and departments to maximize production
  • Created workflow and work instructions for new Robot Production Line

Assembler

Whisker
11.2019 - 02.2021
  • Use hand tools to build various stages of product 
  • Follow work instructions to ensure robots are built to specification 
  • Perform final test/ QC analysis on product 
  • Work with the team to ensure daily production goals are met

Divider Operator

Rhodes Bake -N- Serve
01.2015 - 08.2019
  • Monitor safe operations of Bread Dividers, Roll Dividers, Rademaker and Pearson 
  • Ensure the standard of food quality and service were met
  • Train new hires on daily duties and company standards
  • Created work instructions for 5 different types of machinery and RedZone App
  • Follow company GMP and HACCP standards

Education

High School Diploma - General Studies

Wisconsin Dells High School
Wisconsin Dells, WI
12-2004

Skills

  • Self-motivated
  • Process Improvement
  • Achieving Goals
  • Delivering Results
  • Communication

Certification

Implementing a Lean Management System LinkedIn Learning March 2024


Motivating and Engaging Employee LinkedIn Learning November 2023


Supervisor 101 Moraine Park Technical College March 2022


Project Management Foundations LinkedIn Learning August 2019


Six Sigma Green Belt LinkedIn Learning August 2019


Arbinger Course Certification Arbinger Institute August 2019

Timeline

Logistics Supervisor

Whisker
11.2024 - Current

Warehouse and Distribution Supervisor

Whisker
03.2023 - 11.2024

Distribution Supervisor

Whisker
05.2022 - 03.2023

Production Supervisor

Whisker
06.2021 - 05.2022

Facilitator

Whisker
02.2021 - 06.2021

Assembler

Whisker
11.2019 - 02.2021

Divider Operator

Rhodes Bake -N- Serve
01.2015 - 08.2019

High School Diploma - General Studies

Wisconsin Dells High School

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Alicia Gay