Alicia Gerami Fielding
Port Republic,MD
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
2025
2025
years of professional experience
Work History
Administrative Assistant
Linear Surveys
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Server
Pax River Ale House
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Server
The Lighthouse
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
Hairstylist
Robert Andrew Salon & Spa
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Managed appointment scheduling efficiently, optimizing time management for both clients and stylists.
Assistant Manager
The Buckle
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Hairstylist
Robert Andrew Salon & Spa
Hairstylist
S-kape Salon & Spa
12.2023 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
Education
Barber License
The Fila Academy, A Paul Mitchell Partner School
Glen Burnie, MD02-2003
High School Diploma -
Arundel Senior High School
Odenton, MD05-2000
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
- Time Management
- Microsoft Outlook
- Customer and client relations
Timeline
Hairstylist
S-kape Salon & Spa
12.2023 - Current
Administrative Assistant
Linear Surveys
Server
Pax River Ale House
Server
The Lighthouse
Hairstylist
Robert Andrew Salon & Spa
Assistant Manager
The Buckle
Hairstylist
Robert Andrew Salon & Spa
Barber License
The Fila Academy, A Paul Mitchell Partner School
High School Diploma -
Arundel Senior High School
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