Alicia Giddings
Astoria ,NY
Summary
Driven Area Operations Manager with background in coordinating and overseeing operational activities across multiple sites. Possess strong leadership skills, adept at optimizing processes to improve efficiency and profitability while ensuring compliance with company standards. Demonstrated success in team management, strategic planning, and implementing operational improvements. Have made significant contributions in previous roles through problem-solving abilities, communication skills, and ability to manage change effectively.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Commissary Manager
Black Seed Bagels
Brooklyn, NY
11.2024 - Current
- Maintained accurate records of all products, pricing information, and discounts offered.
- Proposed or approved modifications to project plans.
- Assisted in developing marketing campaigns aimed at increasing product awareness among target audiences.
- Established quality control standards for merchandise sold at the store.
- Evaluated existing processes for efficiency improvements within the commissary operations.
- Managed schedules, customer service, and project planning.
- Managed budgets by monitoring expenses related to labor costs, product purchases.
- Conducted regular inventory checks to monitor stock levels and address discrepancies.
- Supervised the loading of trucks for delivery of goods from the warehouse.
- Ordered supplies necessary for daily operations such as cleaning materials, packing boxes.
- Ensured compliance with health, safety, and sanitation regulations in the commissary.
- Implemented HACCP systems throughout the production process for food safety compliance.
- Performed regular reviews of company records such as ingredient lists, process flow diagrams, SOPs, HACCP plans.
Area Operations Manager
Black Seed Bagels
Manhattan, NY
01.2019 - Current
- Visited approximately 4 locations weekly to ensure each location as fully functional and operating effectively.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments.
- Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Oversaw financial management activities, including budget management, accounting and payroll.
- Educated employees on corporate policy and procedure compliance to facilitate improved operations outcomes.
- Controlled expenses, eliminated waste, reduced overhead costs and developed operating budgets.
Seasonal Special Event Manager
BEA Wine Bar
Manhattan, NY
10.2018 - 01.2019
- Assessed events planning services and related costs.
- Attended and participated in industry events.
- Organized corporate luncheons, dinners, conferences and special events.
- Maintained close communication with clients to mitigate service issues.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Assistant General Manager
Orwashers Bakery/Cafe
New York, NY
06.2018 - 12.2018
- Placed new inventory orders and oversaw correct restocking procedures
- Applied knowledge of coverage needs and individual employee strengths to produce effective team schedules
- Managed store money with high accuracy and prepared daily bank deposits
- Maximized team performance by encouraging, training and disciplining employees
- Monitored progress by establishing plans, budgets and measuring results
- Upheld quality standards by monitoring and correcting work
- Built and maintained loyal, long-term customer relationships through effective account management
- Directed safety operations and maintained a clean work environment in adherence to FDA and OSHA requirements
- Increased sales performance by 6% and by 10% over the previous year
- Limited financial discrepancies, reviewing and approving billing invoices and expense reports
FOH Manager
Max Brenner
Philadelphia, PA
03.2010 - 02.2017
- Monitored multiple databases to keep track of all inventory.
- Extended existing customer relationships through extensive communication and tried and true
- Prevented store losses using awareness, attention to detail
- Oversaw the opening and closing of the store, which included reconciling cash drawers and making bank deposits.
- Successfully interacted with customers and retail buyers to expedite orders.
- Took special orders in person and over the phone to generate $5,000 of additional revenue.
Assistant
Sigman Law
Philadelphia, PA
03.2008 - 05.2012
- Answer phones, scheduling appointments.
- Researcher for the lawyers.
- Traveling to meetings and court with the lawyers when needed.
Chili's Bar and Grill
Philadelphia, Pa
02.2008 - 03.2011
- Greeting and serving.
- We are required to practice Quality Assistance in the kitchen.
- Togo shift is to answer the phone, bag Togo food and cash out Togo customers and the bar back.
Cashier/Customer Service at
Filene's Basement
Springfield, PA
08.2006 - 02.2008
- Cashed out customers to finalize their purchase.
- Customer Service duties is to answer the phone also take care of returns/exchanges.
- one of the first employees hired when the store opened and one of the last employees left when the store closed down in 2008).
Sales Associate
Cutco Kitchen
Springfield, PA
08.2006 - 12.2006
- Going door to door to bring in as many clients and selling as many items as you can from Cutco Knives.
Event Coordinator
Lucky Strike Bowling Alley
Philadelphia, PA
8 2017 - 0 2018
- Event captain and coordinator for all packaged events.
- Working with event sales team.
- setting up and working with a third party hosted event planner for the client.
- In control of the servers, bartenders, and working with the chef to make sure the food was presented to the parties on time.
- responsible for a written review to send the sales team about each event.
Assistant Events Coordinator
Cosmopolitan Club Philadelphia
Philadelphia, PA
6 2015 - 11 2017
- Event planning and coordinator- working on and off premises events.
- Researching and finding vendors for clients.
- Appearing at all even expose/promotions
- Researching new clients.
Education
Bachelors - Criminal Psychology
Skills
- Client relations specialist
- Conflict resolution techniques
- Skilled multi-tasker
- Meticulous attention to detail
- Deadline-oriented
- Team management
- Management of remote employees
- Training and development
- Scheduling
- Staff training and development
- Cost reduction and containment
- Workforce training
- Policies and procedures implementation
- Solutions development
- Process improvement strategies
- Multi-unit operations management
- High-pressure environments
- Staff development
- Quality assurance controls
- Marketing
Certification
- NYC Department of Health Food Protection Certified
- Food safety HAACP for Retail Food Establishments Certified
Timeline
Commissary Manager
Black Seed Bagels
11.2024 - Current
Area Operations Manager
Black Seed Bagels
01.2019 - Current
Seasonal Special Event Manager
BEA Wine Bar
10.2018 - 01.2019
Assistant General Manager
Orwashers Bakery/Cafe
06.2018 - 12.2018
FOH Manager
Max Brenner
03.2010 - 02.2017
Assistant
Sigman Law
03.2008 - 05.2012
Chili's Bar and Grill
02.2008 - 03.2011
Cashier/Customer Service at
Filene's Basement
08.2006 - 02.2008
Sales Associate
Cutco Kitchen
08.2006 - 12.2006
Event Coordinator
Lucky Strike Bowling Alley
8 2017 - 0 2018
Assistant Events Coordinator
Cosmopolitan Club Philadelphia
6 2015 - 11 2017
Bachelors - Criminal Psychology
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