Alicia Glover
Maple Grove,MN
Summary
College graduate with a successful track record of establishing and managing a homemade bakery and crafting business. Passionate about baking and crafting, I have developed strong skills and a keen eye for detail. Experienced in customer service, time management, and creative problem-solving through my business. Seeking to leverage entrepreneurial spirit and expertise in culinary and crafting industries to contribute to a dynamic organization, further develop skills, and make a meaningful impact.
Overview
5
5
years of professional experience
Work History
SSPA Coordinator
Minneapolis Public Schools
01.2024 - 05.2024
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
Community Access for Disability Inclusion Waiver Case Manager
Placement Partners
07.2021 - 11.2023
- Manage a caseload of 40 clients with disabilities
- Edit documents in narrative and non-narrative format
- Partnering with community agencies to service clients with home support services such as Personal care assistance, individualized home supports, and homemaking
- Service agreements
- Support planning
- Knowledge of Adult protection
- Billing.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Coordinated with healthcare providers to ensure clients had access to necessary medical services, enhancing their overall well-being.
- Implemented feedback system for clients to share their experiences, enhancing service quality through direct input.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
- Developed resource directory for clients, simplifying their search for essential services.
- Reduced client wait times for service access by optimizing internal referral processes.
- Developed partnerships with local agencies to provide broader range of services for clients, broadening their support network.
- Coordinated with community stakeholders for successful implementation of social and community service initiatives.
- Developed and implemented training programs for staff.
Business Owner
Creativa Demi
04.2020 - Current
- Variety of experience working with different cultures and backgrounds
- Creative thinking
- Creative design
- Manage 2 employees
- Customer service.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
Content Creator
Facebook
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Boosted brand engagement by creating compelling social media posts and campaigns.
- Continuously honed content strategy by regularly monitoring data analytics, using insights to inform future decision-making and drive ongoing improvements.
- Managed content distribution across multiple channels, ensuring cohesive and consistent brand message.
- Implemented user feedback system on website to gather insights, using this feedback to guide future content creation.
- Elevated brand visibility across social media platforms by consistently creating and sharing engaging content tailored to target audience interests.
Social Work Case Manager
Iowa Department of Human Service
04.2020 - 03.2021
- Provide professional Social Work Services to families and children through policies and procedures of Iowa department of Human Service
- Case plan development
- Court participation includes timely and accurate preparation of reports and testimonies to the court
- Monitoring of services which includes facilitating the clients access to services.
- Improved family dynamics by offering support, guidance, and mediation during challenging situations.
- Advocated for policy changes at the local and state level to improve service accessibility, funding, and overall support for vulnerable populations.
- Ensured timely access to services by effectively coordinating care with interdisciplinary teams.
Child Protection Worker
Kansas Department of Family and Children
07.2019 - 03.2020
- Maintain regular contact with Children and families by calling and visiting clients home
- Interviewing Children and families members to obtain key information for case planning and safety
- Accessing for abuse and neglect
- Address child abuse and neglect
- Transporting children and families
- Case Planning
- Court participation for abuse and neglect
- Prevention and intervention.
Education
BA Human Service -
Metropolitan State University
05.2019
Associates -
North Hennepin Community
05.2015
Skills
- Leadership
- Adaptive to new policies and procedures
- Strong human relations skills
- De-escalation
- Community Building
Awards
Leadership
Projects
Launch Party- Demi and Co Launch party, Clothing brand launch Party, creative design, party planner.
Timeline
SSPA Coordinator
Minneapolis Public Schools
01.2024 - 05.2024
Community Access for Disability Inclusion Waiver Case Manager
Placement Partners
07.2021 - 11.2023
Business Owner
Creativa Demi
04.2020 - Current
Social Work Case Manager
Iowa Department of Human Service
04.2020 - 03.2021
Child Protection Worker
Kansas Department of Family and Children
07.2019 - 03.2020
BA Human Service -
Metropolitan State University
Associates -
North Hennepin Community
Content Creator
Facebook