Alicia Glover
Maple Grove,MN
Summary
College graduate with a successful track record of establishing and managing a homemade bakery and crafting business. Passionate about baking and crafting, I have developed strong skills and a keen eye for detail. Experienced in customer service, time management, and creative problem-solving through my business. Seeking to leverage entrepreneurial spirit and expertise in culinary and crafting industries to contribute to a dynamic organization, further develop skills, and make a meaningful impact.
Overview
5
5
years of professional experience
Work History
SSPA Coordinator
Minneapolis Public Schools
Minneapolis, MN
01.2024 - 05.2024
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
Community Access for Disability Inclusion Waiver Case Manager
Placement Partners
Edina, MN
07.2021 - 11.2023
- Manage a caseload of 40 clients with disabilities
- Edit documents in narrative and non-narrative format
- Partnering with community agencies to service clients with home support services such as Personal care assistance, individualized home supports, and homemaking
- Service agreements
- Support planning
- Knowledge of Adult protection
- Billing.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Coordinated with healthcare providers to ensure clients had access to necessary medical services, enhancing their overall well-being.
- Implemented feedback system for clients to share their experiences, enhancing service quality through direct input.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
- Developed resource directory for clients, simplifying their search for essential services.
- Reduced client wait times for service access by optimizing internal referral processes.
- Developed partnerships with local agencies to provide broader range of services for clients, broadening their support network.
- Coordinated with community stakeholders for successful implementation of social and community service initiatives.
- Developed and implemented training programs for staff.
Business Owner
Creativa Demi
Minneapolis, MN
04.2020 - Current
- Variety of experience working with different cultures and backgrounds
- Creative thinking
- Creative design
- Manage 2 employees
- Customer service.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
Content Creator
Facebook
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Boosted brand engagement by creating compelling social media posts and campaigns.
- Continuously honed content strategy by regularly monitoring data analytics, using insights to inform future decision-making and drive ongoing improvements.
- Managed content distribution across multiple channels, ensuring cohesive and consistent brand message.
- Implemented user feedback system on website to gather insights, using this feedback to guide future content creation.
- Elevated brand visibility across social media platforms by consistently creating and sharing engaging content tailored to target audience interests.
Social Work Case Manager
Iowa Department of Human Service
Des Moines, IA
04.2020 - 03.2021
- Provide professional Social Work Services to families and children through policies and procedures of Iowa department of Human Service
- Case plan development
- Court participation includes timely and accurate preparation of reports and testimonies to the court
- Monitoring of services which includes facilitating the clients access to services.
- Improved family dynamics by offering support, guidance, and mediation during challenging situations.
- Advocated for policy changes at the local and state level to improve service accessibility, funding, and overall support for vulnerable populations.
- Ensured timely access to services by effectively coordinating care with interdisciplinary teams.
Child Protection Worker
Kansas Department of Family and Children
McPherson
07.2019 - 03.2020
- Maintain regular contact with Children and families by calling and visiting clients home
- Interviewing Children and families members to obtain key information for case planning and safety
- Accessing for abuse and neglect
- Address child abuse and neglect
- Transporting children and families
- Case Planning
- Court participation for abuse and neglect
- Prevention and intervention.
Education
BA Human Service -
Metropolitan State University
05.2019
Associates -
North Hennepin Community
05.2015
Skills
- Leadership
- Adaptive to new policies and procedures
- Strong human relations skills
- De-escalation
- Community Building
Awards
Leadership
Projects
Launch Party- Demi and Co Launch party, Clothing brand launch Party, creative design, party planner.
Timeline
SSPA Coordinator
Minneapolis Public Schools
01.2024 - 05.2024
Community Access for Disability Inclusion Waiver Case Manager
Placement Partners
07.2021 - 11.2023
Business Owner
Creativa Demi
04.2020 - Current
Social Work Case Manager
Iowa Department of Human Service
04.2020 - 03.2021
Child Protection Worker
Kansas Department of Family and Children
07.2019 - 03.2020
BA Human Service -
Metropolitan State University
Associates -
North Hennepin Community
Content Creator
Facebook