ALICIA GOLDSTEIN
Port St. Lucie,FL
Summary
Dynamic professional seeking a challenging position in a stable environment that fosters growth and innovation. Committed to contributing effectively to team efforts while continuously enhancing skills and knowledge. Eager to support company goals through dedication, collaboration, and a results-oriented approach.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Risk Management Analyst / Workers Compensation Manager
Automotive Management Services, Inc.
West Palm Beach, FL
01.2021 - Current
- Ensures timely processing of workers compensation claims for 140 dealerships
- Evaluates accident reports to determine accuracy and completeness and to ensure adequate investigation
- Certify that dealerships are following applicable laws per jurisdictions
- Oversee third-party administrator in handling worker compensation claims
- Conduct risk review calls and provide current year forms for workers compensation reporting procedures and guidelines
- Organize and conduct emails for OSHA 300 & 300A forms for calendar year injuries and illness
- Collect, organize and email WC posters over to all dealerships while also ensuring posters are posted in all designated areas of the dealerships.
- Review and file all Post hire medical questionnaires for all employees.
- Collaborate with team and HR to draft guidelines manuel, enhancing consistency across departments.
Renewals Insurance Agent
Fiorella Insurance Agency
09.2020 - 02.2021
- Maintained and updated client records
- Assisted policyholders settle claims or sort out issues with their Insurance company
- Shopped for better rates with different carriers for existing clients up for renewal
- Assisted clients with needed changes/endorsements on their policies
- Collected information for potential New Business
Commercial Lines Technical Assistant
Brown & Brown Insurance
10.2018 - 08.2020
- Received, reviewed, and processed incoming mail daily, reassign to Account Manager if their attention is required
- Processed various transactions within customer files as provided by team members
- Prepared certificates, evidence of property insurance, and schedules of insurance as requested
- Processed Endorsements and any change requests by Insured
- Performed miscellaneous functions as requested
- Followed up on customer file suspense according to agency guidelines
- Assembled and distributed various transactions as requested
- Participated in the on-going account development program established by the agency
- Assisted in training other employees as requested by Team Director or Team Coordinator
- Additional coverage sales, marketing, and underwriting activities
- Be familiar with and knowledgeable in all Companies and Markets available within the Agency
- Maintained licensing - 440
- Performed the job functions of Customer Service Representative
- Performed special projects at management’s request
- Prepared and process claims as received
- Followed up and documenting claim status while keeping Insured up to date and informed
Administrative Assistant / Finance Associate
Halcyon Underwriters
08.2016 - 10.2018
- Answered phones / route callers / take and deliver messages
- Distributed mail / post correspondence for delivery and track delivery
- Coordinated service and supplies for office equipment, maintain general office supply inventory
- Maintained office compliance, meetings, and schedule calendars
- Performed routine clerical tasks including typing, data entry, filing and operating office machines
- Greeted incoming agents, carriers, and guests
- Participated in special projects and assist other corporate departments as needed
- Filed setup and data entry of claim information (open, close, reserve, payments, notes)
- Transported bank deposits
- General accounting support function
Chez Quan’s Takeout
12.2013 - 07.2016
- Customer Service/Phone Orders
- Daily Data Entry
- Inventory
- Vendor Paperwork and Orders
- Monthly expense logs
- Scheduled/coordinated private events
- Delivery (when needed)
Operations Leader
Global Dynamic Resources
01.2010 - 07.2014
- Operation of live recordings
- Responsible for proper recording, editing and publishing of presentations and lectures
- Camera operations
- Room and equipment set up/breakdown
Receptionist
Dr. Lisa Peters
02.2007 - 11.2008
- Greeted patients
- Answered incoming calls and provide superior patient relations
- Registered patients as needed
- Patient Check in /check out
- Verified insurance benefits/collect co-payments
- Schedule and confirm patient appointments
- Coordinated and lead team meetings as requested per the doctor
Education
High School -
American Senior High School
Miami, FLSkills
- Claim reviews
- Internal audits
- Incident investigations
- Microsoft Excel proficiency
Accomplishments
I am currently studying to obtain my 2-20 and expanding my knowledge in Risk Management and Workers compensation.
Certification
- Florida Notary Association
- Resident Insurance License – 4-40
Languages
Spanish
Elementary
English
Native or Bilingual
Timeline
Risk Management Analyst / Workers Compensation Manager
Automotive Management Services, Inc.
01.2021 - Current
Renewals Insurance Agent
Fiorella Insurance Agency
09.2020 - 02.2021
Commercial Lines Technical Assistant
Brown & Brown Insurance
10.2018 - 08.2020
Administrative Assistant / Finance Associate
Halcyon Underwriters
08.2016 - 10.2018
Chez Quan’s Takeout
12.2013 - 07.2016
Operations Leader
Global Dynamic Resources
01.2010 - 07.2014
Receptionist
Dr. Lisa Peters
02.2007 - 11.2008
High School -
American Senior High School