ALICIA GOMEZ
Sacramento,CA
Summary
Dedicated customer service professional with strong verbal and written communication skills. Ready to apply analytical and problem-solving skills to help teams resolve customer complaints and foster long-term customer relationships. Confidently adjusts to changing situations and works well under pressure.
Overview
19
19
years of professional experience
Work History
Customer Service & Support, Rep 2
Hearth & Home Technologies
10.2004 - 07.2023
- Coordinated customer shipments, achieving successful on-time completion.
- Demonstrates strong communication skills resulting in positive rapport with customers
- Followed customer service policies and procedures.
- Resolved escalated customer service disputes and complaints, leading to increased customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and provided backup support for International customers.
- Backed up customer service supervisor.
Education
Associate of Science - Social Sciences
American River College
Sacramento, CAAssociate of Arts - General Studies
Woodland Community College
Woodland, CASkills
- Correcting Discrepancies
- Customer Implementation Support
- Issue and Resolution Tracking
- Customer Communication and Empathy
- Organizational Skills
- Product Availability
- Security Certification
- Microsoft Windows and Office
- Sales Force
Languages
Spanish
Full Professional
Timeline
Customer Service & Support, Rep 2
Hearth & Home Technologies
10.2004 - 07.2023
Associate of Science - Social Sciences
American River College
Associate of Arts - General Studies
Woodland Community College
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