Alicia Gomez
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability, exceptional office management and administrative skills. Adept at working effectively unsupervised and quickly mastering new skills. Talented in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Commercial Lending Assistant
First United Bank
10.2023 - Current
- Developed and maintained loan files, ensuring accuracy of all documents.
- Provided support for the commercial lending team by preparing loan packages for review.
- Reviewed credit applications to ensure completeness prior to submission to underwriting.
- Conducted detailed financial analysis on potential borrowers' balance sheets and income statements.
- Assisted with the preparation of loan presentations for senior management approval.
- Processed draw requests from customers in accordance with bank policies and procedures.
- Ordered, prepared and verified documents necessary for loan to close in compliance, on time and without last-minute surprises.
- Liaised between borrowers and realtors, title companies, legal offices, and loan company management.
- Scanned and uploaded loan and related documents into system.
- Prepared and typed loan applications, closing documents or legal documents using computers.
- Performed daily administrative tasks such as data entry, filing, scanning, and photocopying.
Customer Service Representative
Amarillo National Bank
06.2022 - 06.2023
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Responsible for setting up customer accounts, distributing debit cards, and processing wire transfers.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Collected deposits or payments and arranged for billing.
Realtor
RockOne Realty
09.2022 - 06.2023
- Advised clients on market trends and local real estate conditions, helping them make informed decisions.
- Coordinated with appraisers, title companies, lenders, home inspectors and other third parties to ensure a successful closing process.
- Negotiated contracts between buyers and sellers to reach agreement on price and terms of sales.
- Conducted open houses and showings of properties to prospective buyers.
- Answered inquiries from potential buyers regarding features of property listings.
- Generated leads through networking activities, cold calling prospects, referrals.
- Provided guidance and support throughout the entire purchasing process from initial search through closing.
- Prepared forms needed for real estate transactions, contracts, deeds, closing statements and leases.
- Promoted sales through advertising, open houses and Multiple Listing Services.
Education
Business Administration And Management
West Texas A&M University
Canyon, TX05-2023
Skills
- Portfolio Management
- Loan Processing
- Documentation Review
- Business Correspondence Writing
- Schedule Management
- Document Verification
- File Management
- Report Preparation
Certification
- Notary Public
Timeline
Commercial Lending Assistant
First United Bank
10.2023 - Current
Realtor
RockOne Realty
09.2022 - 06.2023
Customer Service Representative
Amarillo National Bank
06.2022 - 06.2023
Business Administration And Management
West Texas A&M University