Alicia Gonzalez
San Pedro,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Retail Supervisor
Macy's
09.2016 - Current
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Boosted store sales through effective merchandising, product placement, and promotional displays.
- Managed inventory levels for optimal stock availability and minimized overstock situations.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
Clerical Associate
Macy's
04.2012 - 09.2016
- Streamlined office processes by implementing efficient filing systems and document management.
- Enhanced team productivity through expert organization of department calendars, meetings, and events.
- Ensured accurate data entry and maintained up-to-date records for improved operational efficiency.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
Education
Bachelor of Science - Behavioral Sciences
Grand Canyon University
Phoenix, AZ03.2025
Associate of Science - Sign Language Interpretation
El Camino College
Torrance, CA05.2015
Skills
- Store Organization
- Employee Motivation
- Task Delegation
- Cash Handling Oversight
- Update customers on order status
- Maintain inventory count
Languages
Spanish
Full Professional
Sign Language
Professional Working
English
Full Professional
Timeline
Retail Supervisor
Macy's
09.2016 - Current
Clerical Associate
Macy's
04.2012 - 09.2016
Bachelor of Science - Behavioral Sciences
Grand Canyon University
Associate of Science - Sign Language Interpretation
El Camino College