Alicia Gonzalez
Houston,Texas
Summary
Experienced professional with Customer Service and organizational resourcing skills. Skilled personnel with a pattern of establishing operation excellence, by building Customer Service relationships and communicating efficiently with the public, internal and external personnel.
Overview
23
23
years of professional experience
Work History
IT Vendor Analyst
Orion Marine Group
09.2022 - 12.2024
- Retrieve Invoices involves locating, gathering, and organizing invoice documents from various sources for record-keeping, processing, or analysis.
- Invoice Coding entails accurately assigning appropriate codes to invoices for proper categorization, ensuring correct financial tracking and processing.
- Updated IT Assets Inventory involves maintaining and tracking the inventory of IT equipment, ensuring all assets are accurately recorded, updated, and accounted for.
- Contact Vendor involves reaching out to vendors to inquire about product availability, pricing, order status, or resolve any issues related to goods and services.
- Communicate with Accounts Payable involves coordinating with the accounts payable team to ensure timely processing of invoices, addressing discrepancies, and resolving payment issues.
AutoMotive Service Writer
Mario’s Automotive
01.2015 - 09.2022
- Increased accuracy of repair orders by thoroughly reviewing vehicle history and ensuring complete documentation.
- Contributed to inventory management processes by monitoring stock levels of parts and supplies needed for repairs or maintenance tasks.
- Improved customer satisfaction by providing accurate repair estimates and timely completion of work.
- Maintained a clean and organized service area, enhancing overall appearance of the AutoMotive Shop and promoting professionalism.
- Provided excellent customer service, consistently receiving positive feedback from clients on surveys and online reviews.
Store Sales Associate
Citi Trends
08.2007 - 03.2008
- Conducted daily store opening/closing procedures, ensuring proper security measures were followed for a safe store environment.
- Maintained a clean and organized store environment to enhance customer experience.
- Provided support during peak shopping periods by monitoring fitting rooms, restocking shelves, or assisting at the register as needed.
Cashier
McDonald’s
09.2004 - 08.2007
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Server
Pappas BBQ
11.2001 - 08.2004
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
High School Diploma -
Stephen F Austin High School
Houston, TX05-2003
Skills
- Customer service
- Sales Support
- Multitasking Abilities
- Excellent Communication Skills
- Technology skills such as Microsoft Office
- Familiarity with office equipment, including printers, copiers, and fax machines
Timeline
IT Vendor Analyst
Orion Marine Group
09.2022 - 12.2024
AutoMotive Service Writer
Mario’s Automotive
01.2015 - 09.2022
Store Sales Associate
Citi Trends
08.2007 - 03.2008
Cashier
McDonald’s
09.2004 - 08.2007
Server
Pappas BBQ
11.2001 - 08.2004
High School Diploma -
Stephen F Austin High School
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