Alicia Gonzalez Martinez

• Ensured a safe and comfortable environment by maintaining a clean and organized living space.
• Supported clients in managing personal finances, paying bills, and budgeting responsibly.
• Maintained strict confidentiality regarding all aspects of client personal information and medical history.
• Maintained detailed records of client interactions, progress updates, and changes in care plans for accurate documentation purposes.
• Collaborated with healthcare professionals to develop personalized care plans for optimal results.
• Traveled to clients' homes to complete healthcare services and promote continuity of care.
• Demonstrated patience and empathy while assisting clients experiencing cognitive or physical challenges.

• Contributes to functions of the financial office including functioning as a resource to the ER

• Verifies benefits, eligibility and facilitates authorization from payers and medical groups

• Obtains patient registration and verify insurance coverage

• Maintains ongoing communication with payers, primary care physician and RN service coordinators as necessary

• Creates and executes financial contracts with patients and payers for both LLUMC Murrieta facility and LLUHC professional services according to LLUH policy

• Enhanced patient satisfaction by addressing inquiries and resolving concerns promptly.
• Streamlined appointment scheduling for increased efficiency and improved patient experience.
• Managed a team of Patient Service Representatives, providing guidance, support, and performance evaluations.
• Facilitated clear communication between patients, medical staff, and insurance providers to ensure accurate billing and documentation.
• Schedule appointments verify ICD codes, CPT codes, referrals, authorizations, and patient insurances

• Improved customers satisfaction by providing exceptional customer service during check-in and check-out processes.
• Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
• Maintained a well-organized front desk, contributing to a welcoming environment for customers.
• Assisted customers with faxes, emails, and payments.