Summary
Work History
Education
Skills
Timeline
Generic

ALICIA GOULD

Titusville,FL

Summary

To secure a position with a stable and profitable organization that has the same code of ethics. Seek to work in an environment that will challenge me further; while allowing me to contribute to the continued growth and success of the organization. Obtain a position that will provide me the ability to apply my sales and customer service work experience to a growing industry.

Work History

Agent Services Representative - Remote

Everise - State Farm
2025 - 2025
  • Passed licensing for exams for 48 states.
  • Enrolled and sold products and services via inbound phone calls, email and chat.
  • Ensured compliance with regulatory requirements by staying abreast of industry trends and best practices in agent services representation.
  • Managed approximately 250 incoming calls per day from customers across the United States.

Retention Specialist

Academy Insurance Agency
2023 - 2024
  • Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
  • Negotiated contract renewals, securing continued business partnerships with satisfied clients.
  • Built constructive customer relationships to improve loyalty and recommendations.

Cashier, Stock and Sales Associate

Bed Bath & Beyond
2022 - 2023
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in throughout store.
  • Assisted customers with returns, refunds and resolving transaction issues.

Personal Support and Administrate

Freedom Unlimited NOW, Inc., DBA ProjectFREE
2022 - 2023
  • Providing one on one personal support to adults with intellectual disabilities in their homes.
  • Wide range of assistance in clerical duties, not limited to involvement for musical and/or theatrical performances.

Agent Team Member

Brenda Whitman - State Farm
2020 - 2021
  • Maintained strict adherence to all relevant compliance and regulatory guidelines, ensuring the integrity of both client interactions and team operations.
  • Proactively identified potential risks or obstacles facing clients'' accounts, devising strategies to mitigate or resolve them promptly.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.

Insurance Sales Agent

Academy Insurance Agency, Inc
2018 - 2020
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
  • Contributed to agency success by consistently meeting or exceeding monthly sales targets.
  • Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
  • Developed strong relationships with clients through consistent communication and exceptional customer service.

Commercial Agent

Otero Insurance Group
2017 - 2018
  • Generating new business & marketing industries of interest
  • Servicing accounts written

Commercial Agent

West Coast Insurance Group
2016 - 2017
  • Writing new business accounts not only in Florida but also New York.
  • Managed 500 accounts & 10 prospective each week.

Account Executive

Harbor Insurance Group
2014 - 2016
  • Identified and solicited sales prospects in agency databases.
  • Meet with prospective customers and business owners in their homes, businesses and other settings close an average of 5 new sales per week

Account Executive

Hartselle & Associates
2013 - 2013
  • Met with an average of 5 walk-in policyholders to service their account weekly.
  • Closed an average of 10 new sales per week.

Account Manager

Oros Risk Solutions, LLC
2011 - 2012
  • Servicing small-middle market medical malpractice and property & casualty accounts.
  • Administrator for Facebook, Pipeline and Astonish marketing.

Account Manager

LRA Insurance
2006 - 2011
  • Serviced small-middle market commercial Property & Casualty accounts.
  • New business/renewal submissions - online rating for all lines of coverage, Trained new processors.

Education

220 Property And Casualty Insurance Agent License

CPR & First Aid Certified

Skills

  • Computer-savvy
  • Proactive team player
  • Adaptable
  • Intuitive
  • Resilience - mental, emotional and social
  • Building customer loyalty
  • Effective verbal communication and active listening
  • Patience and empathy
  • Time management
  • Knowledge of safety processes and procedures
  • Critical thinking
  • Knowledge of safety processes and procedures

Timeline

Agent Services Representative - Remote

Everise - State Farm
2025 - 2025

Retention Specialist

Academy Insurance Agency
2023 - 2024

Cashier, Stock and Sales Associate

Bed Bath & Beyond
2022 - 2023

Personal Support and Administrate

Freedom Unlimited NOW, Inc., DBA ProjectFREE
2022 - 2023

Agent Team Member

Brenda Whitman - State Farm
2020 - 2021

Insurance Sales Agent

Academy Insurance Agency, Inc
2018 - 2020

Commercial Agent

Otero Insurance Group
2017 - 2018

Commercial Agent

West Coast Insurance Group
2016 - 2017

Account Executive

Harbor Insurance Group
2014 - 2016

Account Executive

Hartselle & Associates
2013 - 2013

Account Manager

Oros Risk Solutions, LLC
2011 - 2012

Account Manager

LRA Insurance
2006 - 2011

220 Property And Casualty Insurance Agent License

CPR & First Aid Certified
ALICIA GOULD