Alicia Grado
Phoenix,AZ
Summary
Highly skilled and self-motivated professional with a strong desire to contribute to a company's growth and success. Proficient in Microsoft software and experienced with CRM software like Salesforce and various VMS systems. Committed to delivering exceptional results and dedicated to continuously expanding technical skills through ongoing learning. Seeking a career opportunity to apply knowledge and expertise gained while growing with a company, ultimately making a significant impact on its success.
Overview
17
17
years of professional experience
Work History
Account Management Assistant
TheBest Claims Solutions
10.2022 - 11.2023
- Reviewed and maintained client reports using Salesforce software.
- Ensured effective deployment of essential distribution channels.
- Handled Tango gift card transactions.
- Maintained and updated department-specific internal dashboards.
- Received and addressed phone inquiries from clients and candidates.
- Assist Mangers with any tasks required prior to Client contact
- Create Client contracts
- Resume proofreading
- VMS system candidate submittals
- Standardized and modernized internal procedures.
Mortgage Servicing Specialist II
Cenlar FSB
07.2020 - 12.2021
- Handled required minimum number of calls smoothly.
- Consistently maintained productivity with 12–16 units processed hourly.
- Supported homeowners facing financial hardship by providing solutions to avoid foreclosure.
- Acquired essential documentation for financial analysis.
- Implemented strategies to resolve conflicts effectively.
- Served as Interim Lead Agent, managing team operations.
- Compiled and maintained comprehensive team performance metrics.
- Ensured accuracy in spreadsheet data maintenance.
- Utilized foundational statistical methods to interpret datasets effectively.
Receptionist
Aurora Behavioural Health System Arizona
01.2019 - 04.2020
- Facilitated secure communications to uphold HIPAA regulations.
- Facilitate accurate file organization by maintaining detailed medical records.
- Welcomed visitors.
- Delivered high-quality support to customers.
- Handled patient check-ins and check-outs efficiently.
- Handled multiple calls while ensuring customer satisfaction.
- Developed, updated, and shared reporting documents as needed.
- Efficiently managed call screening while directing visitors and recording messages.
- Provided responses to patient and guest inquiries.
- Managed efficient record-keeping processes.
Lead Revenue Auditor
Palace Entertainment
11.2006 - 04.2018
- Analyzed financial data to produce corporate revenue summaries.
- Ensured reconciliation of revenue accounts.
- Conducted bank reconciliations accurately.
- Ensured accurate preparation and timely distribution of financial documents.
- Provided support in customer service processes.
- Executed payment processing and refund operations accurately.
- Streamlined efficient processes to manage stock levels effectively.
- Supervised team consisting of up to six individuals.
- Delivered tailored instruction to enhance skills of new employees.
Education
Associate's degree - General Studies
02.2003
High school Diploma -
06.2001
Medical Assistant certification -
06.2000
Skills
- Excellent attention to detail
- Administrative tasks/support
- Problem-solving
- Microsoft software proficient
- Data Entry
- General Ledger Accounting
- Active listening
- Excellent communication
- Organizational skills
- Telephone and email etiquette
- Time management abilities
- Teamwork and collaboration
- Multitasking Abilities
Assessments
- Working with MS Word documents, Proficient, 12/01/21
- Analyzing data, Proficient, 09/01/21
- Attention to detail, Proficient, 09/01/21
- Medical receptionist skills, Proficient, 05/01/22
- Filing & organization, Proficient, 12/01/21
- Bookkeeping, Proficient, 12/01/21
- Work style: Professionalism, Proficient, 01/01/22
- Call center customer service, Proficient, 12/01/21
- Administrative assistant/receptionist, Proficient, 11/01/21
- Project timeline management, Proficient, 12/01/21
- Managing accounts in QuickBooks, Proficient, 12/01/21
Timeline
Account Management Assistant - TheBest Claims Solutions
10.2022 - 11.2023
Mortgage Servicing Specialist II - Cenlar FSB
07.2020 - 12.2021
Receptionist - Aurora Behavioural Health System Arizona
01.2019 - 04.2020
Lead Revenue Auditor - Palace Entertainment
11.2006 - 04.2018
Goldenwest Community College - Associate's degree, General Studies
Westminster High School - High school Diploma,
ROP - Medical Assistant certification,
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