Alicia Grant
Rosharon,Tx
Summary
Seeking advancing opportunity and employment in a professional setting to provide quality service to patients and utilize the skills I have learned at day to day operations in a clinical setting.
Seeking an advanced opportunity and employment in a professional setting to provide quality service to patients and utilize the skills I have learned at day to day operations in a clinical setting. to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in a fast-paced environment. Known for maintaining high standards and delivering results.
Overview
14
14
years of professional experience
Work History
Receptionist
Eyekonik Aesthetics
11.2021 - Current
- Welcome clients as they arrive
- Schedule, confirm, and update client appointments using our booking system.
- Answer phone calls, respond to emails, and assist with client inquiries.
- Process transactions, manage cash registers, and track sales.
- Be knowledgeable about products, promotions offered at the studio to assist clients with questions and upsell when appropriate.
- Manage team to ensure client satisfaction and smooth studio operations.
Patient Access Representative II- Emergency Room
Memorial Hermann Hospital – Greater Heights
07.2014 - 09.2021
- Obtains demographic, insurance and financial information from patient or guarantor.
- Enters information in computer system with a high degree of accuracy.
- Explains all required forms to the patient or guarantor and obtains the necessary signatures.
- Ensures medical necessity compliance by obtaining necessary data, communicating information to patient or guarantor and obtaining necessary signatures.
- Protects the financial integrity of the facility by collecting patient liability, establishing payment arrangements, discussing payment options and screening for eligibility.
- Verifies insurance eligibility and benefits and ensures all notifications and authorizations are completed within the required timeframes.
- Posts payments in the computer system and generates the appropriate patient receipts.
- Completes thorough and accurate documentation.
- Communicates in an effective and professional manner with Physicians, ancillary departments, nursing units, physicians’ office staff, insurance companies, as well as patients and their families.
Medical Assistant
NW OBGYN
07.2013 - 03.2014
- Record patients' medical history, vital statistics, or information such as test results in medical records.
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
- Interview patients to obtain medical information and measure their vital signs, weight, and height.
- Authorize drug refills and provide prescription information to pharmacies.
- Clean and sterilize instruments and dispose of contaminated supplies.
- Prepare and administer medications as directed by a physician.
- Show patients to examination rooms and prepare them for the physician.
- Explain treatment procedures, medications, diets, or physicians' instructions to patients.
- Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections or removing sutures.
- Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.
- Answer phones, make appointments, prepare daily paperwork for new patient/established patient.
- Collect copay/deductibles/coinsurance, insurance verification, data entry for patient info.
Customer Service Representative
Interactive Response Technologies
08.2011 - 06.2013
- Responsible for quickly and professionally handling customer complaints
- Responsible for answering calls and handling customer complaints
- Floor support when other agents have questions
- Assist in bill pay and financial transactions
- Utilized critical decision making skills in difficult customer situations
- Take escalated calls to better satisfy the customer
Education
Diploma -
Dwight D. Eisenhower High School
01.2011
Medical Assistant Certificate - undefined
Professional Careers Institute
01.2012
Bachelor of Science - Nursing
Galen College of Nursing
Louisville, KY12-2027
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Appointment scheduling
- Verbal and written communication
- Multi-line telephone operation
- Problem-solving
- Administrative support
Timeline
Receptionist
Eyekonik Aesthetics
11.2021 - Current
Patient Access Representative II- Emergency Room
Memorial Hermann Hospital – Greater Heights
07.2014 - 09.2021
Medical Assistant
NW OBGYN
07.2013 - 03.2014
Customer Service Representative
Interactive Response Technologies
08.2011 - 06.2013
Medical Assistant Certificate - undefined
Professional Careers Institute
Diploma -
Dwight D. Eisenhower High School
Bachelor of Science - Nursing
Galen College of Nursing