Alicia Grant
Rosharon,Tx
Summary
Seeking advancing opportunity and employment in a professional setting to provide quality service to patients and utilize the skills I have learned at day to day operations in a clinical setting.
Seeking an advanced opportunity and employment in a professional setting to provide quality service to patients and utilize the skills I have learned at day to day operations in a clinical setting. to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in a fast-paced environment. Known for maintaining high standards and delivering results.
Overview
14
14
years of professional experience
Work History
Receptionist
Eyekonik Aesthetics
Houston, Texas
11.2021 - Current
- Welcome clients as they arrive
- Schedule, confirm, and update client appointments using our booking system.
- Answer phone calls, respond to emails, and assist with client inquiries.
- Process transactions, manage cash registers, and track sales.
- Be knowledgeable about products, promotions offered at the studio to assist clients with questions and upsell when appropriate.
- Manage team to ensure client satisfaction and smooth studio operations.
Patient Access Representative II- Emergency Room
Memorial Hermann Hospital – Greater Heights
Houston, Texas
07.2014 - 09.2021
- Obtains demographic, insurance and financial information from patient or guarantor.
- Enters information in computer system with a high degree of accuracy.
- Explains all required forms to the patient or guarantor and obtains the necessary signatures.
- Ensures medical necessity compliance by obtaining necessary data, communicating information to patient or guarantor and obtaining necessary signatures.
- Protects the financial integrity of the facility by collecting patient liability, establishing payment arrangements, discussing payment options and screening for eligibility.
- Verifies insurance eligibility and benefits and ensures all notifications and authorizations are completed within the required timeframes.
- Posts payments in the computer system and generates the appropriate patient receipts.
- Completes thorough and accurate documentation.
- Communicates in an effective and professional manner with Physicians, ancillary departments, nursing units, physicians’ office staff, insurance companies, as well as patients and their families.
Medical Assistant
NW OBGYN
Houston, Texas
07.2013 - 03.2014
- Record patients' medical history, vital statistics, or information such as test results in medical records.
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
- Interview patients to obtain medical information and measure their vital signs, weight, and height.
- Authorize drug refills and provide prescription information to pharmacies.
- Clean and sterilize instruments and dispose of contaminated supplies.
- Prepare and administer medications as directed by a physician.
- Show patients to examination rooms and prepare them for the physician.
- Explain treatment procedures, medications, diets, or physicians' instructions to patients.
- Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections or removing sutures.
- Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.
- Answer phones, make appointments, prepare daily paperwork for new patient/established patient.
- Collect copay/deductibles/coinsurance, insurance verification, data entry for patient info.
Customer Service Representative
Interactive Response Technologies
Houston, Texas
08.2011 - 06.2013
- Responsible for quickly and professionally handling customer complaints
- Responsible for answering calls and handling customer complaints
- Floor support when other agents have questions
- Assist in bill pay and financial transactions
- Utilized critical decision making skills in difficult customer situations
- Take escalated calls to better satisfy the customer
Education
Diploma -
Dwight D. Eisenhower High School
01.2011
Medical Assistant Certificate - undefined
Professional Careers Institute
01.2012
Bachelor of Science - Nursing
Galen College of Nursing
Louisville, KY12-2027
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Appointment scheduling
- Verbal and written communication
- Multi-line telephone operation
- Problem-solving
- Administrative support
Timeline
Receptionist
Eyekonik Aesthetics
11.2021 - Current
Patient Access Representative II- Emergency Room
Memorial Hermann Hospital – Greater Heights
07.2014 - 09.2021
Medical Assistant
NW OBGYN
07.2013 - 03.2014
Customer Service Representative
Interactive Response Technologies
08.2011 - 06.2013
Medical Assistant Certificate - undefined
Professional Careers Institute
Diploma -
Dwight D. Eisenhower High School
Bachelor of Science - Nursing
Galen College of Nursing