Alicia Gray
San Francisco,CA
Summary
Compassionate Emergency Department Social Worker known for high productivity and efficient task completion. Specialize in crisis intervention, patient advocacy, and interdisciplinary collaboration to support patient care. Excel in communication, empathy, and problem-solving skills, ensuring effective response in fast-paced environments.
Overview
21
21
years of professional experience
Work History
Age Friendly Emergency Department Social Worker
Department of Public Health
San Francisco, California
01.2025 - Current
- Assessed patient needs and provided emotional support during crisis situations.
- Coordinated with medical staff to develop comprehensive care plans for patients.
- Facilitated communication between patients, families, and healthcare providers.
- Assisted in discharge planning by connecting patients with community resources.
- Collaborated with multidisciplinary teams to enhance overall patient care experience.
- Provided education about mental health issues including signs, symptoms of depression, anxiety disorders.
- Provided supportive counseling to assist individuals in developing coping strategies for stressors associated with illness or injury.
- Educated family members about available resources and support systems.
As-Needed Social Worker
Department of Public Health
San Francisco, California
06.2022 - 01.2025
- Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Offered grief and bereavement counseling to support family members after death of loved ones.
- Provided supportive counseling services for victims of abuse or neglect.
- Identified and addressed financial and emotional barriers to discharge and recovery.
Victim Witness Advocate
Fulton County Georgia, District Attorney’s Office
Atlanta, GA
05.2017 - 09.2019
- Provide crisis intervention, physical, emotional, and financial resources, referrals and support, evaluate needs of victims and families, and assist with victim's compensation.
- Accompany victims, witnesses, and families to court hearings, trials, and attorney interviews respond to inquiries and requests, explain the Victim Bill of Rights and criminal justice process, and victim impact statements.
- Communicate with prosecutors, Investigators, other Victim/Witness Advocates, Counselors, judges, courtroom personnel, service providers, volunteers, interns, the public, and other individuals as needed to coordinate services, resolve problems, discuss cases; advocate and communicate on behalf of victim's rights, needs, and concerns.
- Receive, review and process various documentation, including crime scene photographs, restitution paperwork, and victim impact statements; prepare various forms, reports, and correspondence and provide victim/witness advocacy training and guidance.
- Compile data for further processing or for use in preparation of department reports; and documentation of victim contacts.
- Wrote individual safety and crisis plans and assessed ongoing risk assessments to decrease further harm.
- Maintained caseload of up to [Number] clients, managing case status reports for each.
- Evaluated and addressed individual client needs and concerns.
- Interviewed clients individually and in family groups to determine services to best address specific needs.
- Supported crisis intervention and advocacy for victims of [Type] crimes.
- Created awareness of victims' rights and services by delivering presentations to agencies, schools and community groups.
Social Worker/Discharge Planner
Piedmont Hospital
Atlanta, GA
05.2013 - 08.2013
- Provided discharge planning services to cardiac patients.
- Facilitated placement and transfer of patients upon receipt of discharge orders.
- Delivered education, resources, and support for patients and families in crisis.
- Arranged for in home support with durable medical equipment, home health care, and infusion services.
- Collaborated with internal and external providers to obtain patient medications.
- Coordinated care for medically-complex patients experiencing difficulties obtaining social services.
- Assisted uninsured and under-insured patients in obtaining medications through grants and community resources.
- Maintained confidential case documentation.
Medical Social Worker
Amedisys Home Health
Tucker, GA
03.2012 - 12.2012
- Counseled patients on ongoing basis to assist with challenges.
- Gathered community resources and coordinated referrals to obtain services.
- Documented services and collected required data for evaluation.
- Performed psychosocial assessments and evaluations of current needs.
- Collaborated with interdisciplinary team of professionals as well as patients and families to determine appropriate treatment options.
- Helped patients navigate healthcare system and care options by educating on relevant subject areas and answering questions throughout treatment process.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Maintained updated [Type] knowledge through [Task] and [Task].
Child Protective Services Worker
City and County of San Francisco
San Francisco, CA
01.2005 - 01.2006
- Conducted home visits to evaluate the living conditions of children who remain in the home.
- Facilitated foster-care and group home placements for children in out-of-home care and monitored in-home and out-of-home placements monthly to ensure the safety and well-being of children.
- Collaborated with transportation departments, visitation rooms, mental health providers and substance abuse treatment programs to provide safe and comprehensive services for families.
- Prepared court reports providing department recommendations prior to court hearings (i.e.
- Removals, status reviews, dismissals, and termination of services and progress reports) and attended court hearings.
- Developed and implemented family improvement plans.
- Answered and investigated reports of abuse or neglect.
- Addressed legal issues, assisting with hearings and providing testimony to inform custody arrangements
- Conducted home visits, completed inspections and interviewed family members and witnesses.
- Conferred with clients to discuss options and goals for various services.
- Coordinated between various entities to manage cases.
- Entered client data in centralized database and maintained up-to-date case records for all clients.
- Worked with community resources to engage youth in pro-social activities and help families access services.
- Interviewed family members to assess situations, capabilities and problems.
Intake Assessment Counselor/Internship Student
My Sister’s Place
Philadelphia, PA
2000 - 2001
Counselor/Internship Student
VisionQuest Pathfinders Wilderness Camp
New Lisbon, NJ
2001 - 2002
Social Worker/Discharge Planner
Christ Hospital
Jersey City, NJ
2003 - 2004
Social Worker/Discharge Planner
Emory University Hospital
Atlanta, GA
2006 - 2011
- Provided discharge planning services to a diverse population including, vascular and thoracic surgical patients, internal medicine, and oncology.
- Facilitated placement and transfer of patients upon receipt of discharge orders.
- Maintained correspondence with Medicaid offices, HIV/AIDS programs, dialysis clinics, and transportation companies to ensure efficient and thorough discharge plan.
- Arranged for in home support with durable medical equipment and home health care for physical and occupational therapy, IV infusion therapy, and enteral nutrition.
- Maintained lists of resources helpful to clients.
Case Manager
Bayview Hunter’s Point Family Resource Center
San Francisco, CA
2004 - 2005
- Conducted client intakes and comprehensive psychosocial assessments.
- Provided individual counseling, information and referrals, and family advocacy.
- Created and implemented service plans and measurable goals with clients.
- Facilitated Women’s Anger Management/Women’s Support Group.
- Reviewed and recorded progress of patients.
- Coordinated between various entities to manage cases.
Education
Master of Criminal Justice -
Boston University
2016
Master of Arts - Social Work
University of Pennsylvania
2002
Bachelor of Arts - Psychology
Spelman College
1999
Skills
- Patient-centered care
- Community outreach expert
- Strategic planner
- Family maintenance
- Friendly, positive attitude
- Critical thinking
- Collaboration
- Flexible
- Effective customer communication
- Customer support and assistance
- Analytical
- Decision-making
- Training & Development
- Research and facts collecting
Additional Information
- LICENSURE , Licensed Master of Social Work (LMSW) - State of Georgia, State Board of Examiners of Professional Counselors/Social Workers/Marriage and Family Therapists.
Timeline
Age Friendly Emergency Department Social Worker
Department of Public Health
01.2025 - Current
As-Needed Social Worker
Department of Public Health
06.2022 - 01.2025
Victim Witness Advocate
Fulton County Georgia, District Attorney’s Office
05.2017 - 09.2019
Social Worker/Discharge Planner
Piedmont Hospital
05.2013 - 08.2013
Medical Social Worker
Amedisys Home Health
03.2012 - 12.2012
Child Protective Services Worker
City and County of San Francisco
01.2005 - 01.2006
Intake Assessment Counselor/Internship Student
My Sister’s Place
2000 - 2001
Counselor/Internship Student
VisionQuest Pathfinders Wilderness Camp
2001 - 2002
Social Worker/Discharge Planner
Christ Hospital
2003 - 2004
Social Worker/Discharge Planner
Emory University Hospital
2006 - 2011
Case Manager
Bayview Hunter’s Point Family Resource Center
2004 - 2005
Master of Criminal Justice -
Boston University
Master of Arts - Social Work
University of Pennsylvania
Bachelor of Arts - Psychology
Spelman College
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