Alicia Green
Riviera Beach,FL
Summary
Reliable and skilled worker with successful geriatric healthcare and customer service experience, personable and compassionate with superior communication and rapport-building skills. Strong commitment to seek and maintain a full time position that offers professional challenges utilizing interpersonal skills,excellent time management and problem solving skills .Liaises with medical professionals, patients and customers to provide continuous top-quality care and maintain professional relationships to positively impact company success.
Overview
7
7
years of professional experience
Work History
Certified Nursing Assistant
SYNERGY HomeCare
09.2022 - Current
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
Pharmacy Technician
Black River Drug Serve
10.2017 - 09.2019
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
Customer Service Representative
Sagicor Internship Programme
06.2017 - 08.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating the online application to reduce their visits in the branch.
Education
No Degree - Banking And Finance
The University of The West Indies
Jamaica2019
Associate of Science - General Science
Black River High School
Jamaica06.2014
High School Diploma -
Manchester High School
Jamaica06.2012
Skills
- Works well with others and collaborate effectively in various settings
- works well under pressure an in fast paced environments while maintaining quality standards
- Quality Assurance
- Observing Responses
- Indirect Patient Care
- Care Plan Implementation
- Medical Terminology Knowledge
- Medical Office Administration
- Keen attention to detail
- Excellent organization and time management skills
Timeline
Certified Nursing Assistant
SYNERGY HomeCare
09.2022 - Current
Pharmacy Technician
Black River Drug Serve
10.2017 - 09.2019
Customer Service Representative
Sagicor Internship Programme
06.2017 - 08.2017
No Degree - Banking And Finance
The University of The West Indies
Associate of Science - General Science
Black River High School
High School Diploma -
Manchester High School