Alicia Gregory
Henrico,VA
Summary
Dynamic Benefit Program Specialist with extensive experience at Richmond Department of Social Services, excelling in executive calendar management and cross-team collaboration. Proven track record in coordinating high-stakes meetings and events, while effectively engaging stakeholders. Adept in Microsoft Office, I consistently deliver results and enhance operational efficiency through strategic communication and meticulous documentation.
Overview
11
11
years of professional experience
Work History
Benefit Program Specialist - Senior
Richmond Department of Social Services
Richmond, VA
09.2024 - Current
- Support multiple supervisors by managing calendars, preparing agendas, and coordinating meetings.
- Draft and proofread memos, official letters, and department-wide communications.
- Arrange logistics for internal events, training sessions, and leadership meetings.
- Serve as point of contact for escalated client cases, working cross-functionally to resolve complex matters.
Human Services Specialist
Henrico County Social Services
01.2018 - 09.2024
- Scheduled interviews and managed client documentation across multiple benefit programs.
- Prepared and maintained confidential records, reports, and correspondence.
- Collaborated with legal, medical, and administrative partners to coordinate services.
- Assisted with event logistics and documentation for department-wide trainings and updates.
Benefit Program Specialist
Spotsylvania County Social Services
09.2015 - 01.2018
- Managed high-volume scheduling and case updates across multiple programs.
- Generated reports, conducted eligibility assessments, and ensured regulatory compliance.
- Provided mentorship to new team members on procedures and case documentation.
- Communicated effectively with courts, employers, and external partners.
Human Services Coordinator
Caroline County Social Services
08.2014 - 09.2015
- Managed executive calendars, directed calls/emails, and organized team communication.
- Coordinated supplies, tracked project data in spreadsheets, and prepared internal reports.
- Organized internal events, handled mail services, and maintained administrative files.
Education
Bachelor of Science - Business Administration
Virginia State University
Petersburg, VA12-2012
Skills
- Executive Calendar Management
- Meeting & Event Coordination
- Microsoft Office
- Google Suite
- Professional Correspondence & Proofreading
- Expense Reporting & Travel Planning
- Internal Communication & Cross-Team Collaboration
- Stakeholder Engagement
- Data Entry & Records Management
Professional Memberships
Virginia BPRO, Member
Key Skills Tools
- Executive Calendar Management
- Meeting & Event Coordination
- Microsoft Office (Outlook, Excel, Word, PowerPoint)
- Google Suite (Docs, Calendar, Meet)
- Professional Correspondence & Proofreading
- Expense Reporting & Travel Planning
- Internal Communication & Cross-Team Collaboration
- Stakeholder Engagement
- Data Entry & Records Management
References
References available upon request.
Timeline
Benefit Program Specialist - Senior
Richmond Department of Social Services
09.2024 - Current
Human Services Specialist
Henrico County Social Services
01.2018 - 09.2024
Benefit Program Specialist
Spotsylvania County Social Services
09.2015 - 01.2018
Human Services Coordinator
Caroline County Social Services
08.2014 - 09.2015
Bachelor of Science - Business Administration
Virginia State University
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