Alicia Griffin
Colorado Springs,CO
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement. Resourceful Office Manager with more than [Number] years of experience optimizing office procedures and overseeing operations. Skilled in schedule management, payroll administration and business correspondence coordination. Disciplined and systematic professional thrives in high-pressure, team-based atmospheres. Adaptable Office Manager with distinguished skills in budgeting, data entry and communications. Offers expert abilities in streamlining offices for improved functionality and productivity. Quick to support visitors and staff with diverse needs. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Manager
Cappadona Funeral Home
Colorado Springs, CO
07.2020 - 06.2023
- While working at the Funeral Home I became a Funeral Director. Working closely with families and setting up funerals.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Organized company events including holiday parties, team building activities .
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Managed office inventory and placed new supply orders.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Reviewed files and records to obtain information and respond to requests.
- Used judgment and initiative in handling confidential matters and requests.
- Coded and entered daily invoices with in-house accounting software.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality and conformance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assigned work and monitored performance of project personnel.
Fiber Optic Installer
Kamtel
Colorado Springs, CO
01.2017 - 03.2020
- Attended customer sites to install, test and troubleshoot fiber optic cabling systems.
- Installed, terminated and spliced optical fibers using fusion splicing techniques.
- Performed quality assurance testing on all installed cables to ensure proper performance.
- Tested cable continuity with a variety of tools such as OTDRs, power meters and visual fault locators.
- Configured network switches and routers for fiber optic connections.
- Assisted in the installation of conduit systems for underground fiber optic lines.
- Provided technical support to customers who experienced issues with their fiber optic networks.
- Resolved any technical difficulties that arose during installation or maintenance processes.
- Inspected equipment for signs of wear or damage prior to installation or repair work.
- Ensured that all safety protocols were followed while working at customer sites.
- Managed inventory of materials needed for job completion.
- Organized and labeled cables according to industry best practices.
- Adhered strictly to company policies and procedures related to safety, security, quality control and customer service.
- Climbed poles and entered tunnels, buildings, trenches or manholes to accomplish various job tasks.
- Installed outside plant fiber optics in manhole and telco boxes.
- Connected wires and cables to terminals and attached and detached various kinds of hardware to wires, cables, buildings or poles.
- Set up service for customers by installing, connecting, testing or adjusting equipment.
- Pulled lines to proper tension for safety and durability of installation work.
- Communicated with customers to access work areas and explain work.
- Strung cables between newly installed or existing poles and restrung cables due to damage or sagging.
- Handled multiple simultaneous deployment projects against strict deadlines.
- Completed line work at heights using bucket trucks and underground using access points.
Manager on Duty
Jiffy Lube
Colorado Springs, CO
01.2012 - 03.2017
- Gained strong leadership skills by managing projects from start to finish.
- Paid attention to detail while completing assignments.
- Self-motivated, with a strong sense of personal responsibility.
- Worked flexible hours across night, weekend and holiday shifts.
- Skilled at working independently and collaboratively in a team environment.
- Strengthened communication skills through regular interactions with others.
- Gained extensive knowledge in data entry, analysis and reporting.
- Worked on cars: tire rotate, oil changes, radiator fluid and so much more
Education
Finished One Year in Phycology -
Kaplan University
Davenport, IA05.2012
Skills
- Data Entry
- Operations Management
- Expense Reporting
- Administrative Support
- Supply Management
- Contract Administration
- Bookkeeping
- Employee Supervision
- Team Supervision
- Inventory Control
- Office Management
- Workforce Management
- Customer Service
- Billing
- Staff Management
- Organizational Skills
- Policy Implementation
- Financial Tracking
- Technical Support
- Invoicing and Billing
- Project Management
- Customer Relations
- Financial Accounting
- Scheduling
- Mail Handling
- Office Administration
- Scheduling and Calendar Management
- Accounts Payable and Receivable
Accomplishments
- Resolved client account discrepancies that saved the company $[Number] in potential revenue loss.
- Saved company $[number] by renegotiating key contracts.
- Resolved client account discrepancies which saved the company $[Number] in potential revenue loss.
- Led team to achieve [Result], earning recognition from upper management and financial reward.
Certification
- Certified [Job Title], [Company Name] - [Year]
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Good judgment comes from experience. Experience comes from bad judgment.
Jim Horning
Timeline
Office Manager
Cappadona Funeral Home
07.2020 - 06.2023
Fiber Optic Installer
Kamtel
01.2017 - 03.2020
Manager on Duty
Jiffy Lube
01.2012 - 03.2017
Finished One Year in Phycology -
Kaplan University