Alicia Griffith
Bradenton,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Dispatcher
Serviceminds
06.2023 - Current
- Enhanced response times by prioritizing and dispatching emergency calls efficiently.
- Minimized dispatch log errors through a comprehensive double-check system implementation.
- Maintained composure in high-stress situations, ensuring prompt assistance to callers.
- Streamlined workflow by collaborating effectively with fellow dispatchers.
- Delivered excellent customer service, showing empathy and patience during emergencies.
Costomer Service
TopGolf
10.2021 - 02.2023
- Boosted customer satisfaction by promptly resolving service-related issues.
- Ensured timely payments by maintaining accurate client account records.
- Enhanced team productivity through effective communication and collaboration strategies.
- Fostered strong client relationships, resulting in increased repeat business.
- Resolved customer inquiries efficiently, showcasing strong problem-solving skills.
Nanny
Self Employed
08.2019 - 12.2021
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Built positive and nurturing environments to support child social and emotional growth.
- Promoted language development skills through reading and storytelling.
- Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
Customer Service Representative
Serviceminds
03.2019 - 11.2019
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Recommended products to customers, thoroughly explaining details.
- Answered constant flow of customer calls with minimal wait times.
Cashier
Total Wine & More
01.2019 - 03.2019
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Customer Service Representative
Serviceminds
02.2018 - 10.2018
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Recommended products to customers, thoroughly explaining details.
- Answered constant flow of customer calls with minimal wait times.
Property Manager
Public Storage
01.2017 - 02.2018
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Developed and executed plan to achieve and maintain % or better rate of occupancy.
- Maintained sufficient number of units market-ready for lease.
- Followed up on delinquent tenants and coordinated collection procedures.
- Boosted occupancy % by leveraging market knowledge and successful promotional strategies.
- Introduced prospective tenants to types of units available and performed tours of premises.
Key Holder
Dollar General
06.2014 - 01.2017
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Scheduled employees, prepared bank deposits, and drafted sales reports to keep daily processes running smoothly.
Education
Manatee School of The Arts
Bradenton, FL06.2014
Skills
- Identification and Compliance
- Cleaning and Sanitizing
- Ability to Lift 30 Pounds
- Hospitality and Guest Service
- Multitasking and Prioritization
- Cash Handling and Management
Timeline
Dispatcher
Serviceminds
06.2023 - Current
Costomer Service
TopGolf
10.2021 - 02.2023
Nanny
Self Employed
08.2019 - 12.2021
Customer Service Representative
Serviceminds
03.2019 - 11.2019
Cashier
Total Wine & More
01.2019 - 03.2019
Customer Service Representative
Serviceminds
02.2018 - 10.2018
Property Manager
Public Storage
01.2017 - 02.2018
Key Holder
Dollar General
06.2014 - 01.2017
Manatee School of The Arts