Summary
Overview
Work History
Skills
Timeline
Generic

ALICIA GRIGGS

Green Cove Springs,FL

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Resourceful Office Manager with many years of experience optimizing office procedures and overseeing operations. Skilled in schedule management, payroll administration, and business correspondence coordination. Disciplined and systematic professional thrives in high-pressure, team-based atmospheres. Dependable office management professional brings many years of experience in administrative oversight. Self-starter and skilled team leader with history unifying staff under common goals, modeling organizational efficiency, and instilling customer service excellence.

Overview

32
32
years of professional experience

Work History

Office Manager

Snag A Rag
Jacksonville, FL
01.2022 - 06.2025
  • Client scheduling, inbound/outbound calls
  • Sales
  • Accounts Payable
  • Purchasing

General Manager

Hero's Eatery
Jacksonville, FL
06.2016 - 05.2017
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.

Assistant Manager

Firehouse Subs
Gilbert, AZ
12.2011 - 07.2015
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

General Manager

Firehouse Subs
Orange Park, FL
03.2010 - 05.2011
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Designed modern employee recognition program which boosted productivity and improved morale.

Client Support

Sterling International
Jacksonville, FL
01.2007 - 12.2009
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution.
  • Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
  • Interacted with team members across departments to research and resolve customer issues.
  • Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.

Floor Supervisor/Call Center

Diamond Holidays
Clearwater, Florida
12.2004 - 01.2007
  • Supervised and evaluated staff performance, providing feedback and guidance as needed.
  • Provided excellent customer service by responding promptly to inquiries from customers or team members.
  • Collaborated with other departments to meet organizational objectives.
  • Maintained a clean, organized, and safe work environment at all times.
  • Assisted with the hiring process by screening resumes, conducting interviews, and making recommendations for hire.
  • Resolved customer complaints quickly and efficiently while maintaining high levels of customer satisfaction.

Floor Supervisor

Diamond Holidays
Clearwater, FL
12.2004 - 12.2006
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Met with management to discuss work plans, develop enhancements and strategies to achieve operational objectives.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Reduced employee turnover with hands-on leadership and coaching.
  • Evaluated work of 25 floor employees to improve performance.

General Manager

Wendy's International
Jacksonville, FL
06.1993 - 08.2004
  • Daily Operations of establishment
  • Profit and Loss Control
  • Food Safety and Quality Control
  • Performance Monitoring and Evaluation
  • Sales Tracking
  • Payroll
  • Training

Skills

  • Hiring and Onboarding
  • Records Organization and Management
  • Focus and Follow-Through
  • Finance and Accounting Oversight
  • Management Training
  • Performance Monitoring and Evaluation
  • Sales Tracking
  • P&L Responsibility
  • Supervision and Training
  • Sales Team Development
  • Cash Register Operations
  • Food Safety and Quality
  • Administering Payroll
  • Restaurant Operations Management
  • Client Scheduling
  • Inbound/Outbound Calls
  • Sales
  • Bookkeeping
  • Purchasing
  • Sales management
  • Customer relationship management
  • Accounts payable
  • Client scheduling
  • Performance evaluation
  • Employee training
  • Team leadership
  • Effective communication
  • Attention to detail
  • Time management
  • Office management
  • Operations management

Timeline

Office Manager

Snag A Rag
01.2022 - 06.2025

General Manager

Hero's Eatery
06.2016 - 05.2017

Assistant Manager

Firehouse Subs
12.2011 - 07.2015

General Manager

Firehouse Subs
03.2010 - 05.2011

Client Support

Sterling International
01.2007 - 12.2009

Floor Supervisor/Call Center

Diamond Holidays
12.2004 - 01.2007

Floor Supervisor

Diamond Holidays
12.2004 - 12.2006

General Manager

Wendy's International
06.1993 - 08.2004

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ALICIA GRIGGS