Alicia Guerra
Apopka,FL
Summary
Proven customer service professional with driven focus to obtain positive results in a changing environment. Talented team player that proves leadership and team building skills. Self-motivated and goal oriented to deliver performance to exceed expectations.
Overview
13
13
years of professional experience
Work History
Transaction Specialist
Chase Bank
Lake Mary, FL
09.2011 - 03.2024
- Back end processing
- Report Work
- Handled deceased customers accounts
- Sent and replied to emails
- Worked with Excel spreadsheets
Estates Specialist
Chase
- Customer Service
- Answered calls
- Worked on deceased customer credit card accounts
- Updated account
- Sent and replied to emails
Collections Specialist
Chase
- Answered inbound and made outbound calls
- Worked on customers past due accounts
- Perform account maintenance and collect account information for customer accounts
- Help resolve issues and account problems
Customer Service Representative
Chase
- Answered inbound calls
- Met company metrics and goals
- Serviced customers credit card accounts
- Help resolve account issues and account problems
Education
Certification - Administrative Assistant
Winter Park Tech
Winter Park, FL01-2008
High School Diploma -
Apopka High School
Apopka, FL05-1997
Skills
Customer service
Knowledge of Microsoft
Multi tasking
Organizational skills
Quick learner
Phone Experience
Dependable, Reliable & Flexible
Works well with others
Ability to work under pressure in an ever-changing environment
Ability to multitask
Performance Driven
Timeline
Transaction Specialist
Chase Bank
09.2011 - 03.2024
Estates Specialist
Chase
Collections Specialist
Chase
Customer Service Representative
Chase
Certification - Administrative Assistant
Winter Park Tech
High School Diploma -
Apopka High School