Alicia Guerra-Felix
Albuquerque,NM
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars, preparing reports and enforcing state regulations and standards. Knowledgeable in project management principles, business processes and customer service best practices. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
18
18
years of professional experience
Work History
FIT Regional Coordinator
State of NM
07.2023 - Current
- Provide consultation, technical assistance, and compliance monitoring to 10 contracted provider agencies in Northern NM
- Ensure that early intervention services are being provided in accordance with state and federal regulations
- Analyze and support performance of FIT provider agencies as well as manage statewide initiatives to promote quality early intervention practices
- Provide training to early intervention staff.
- Played an instrumental role in achieving company-wide objectives through effective leadership of regional teams and projects.
- Oversaw compliance with local regulations while ensuring adherence to corporate policies across all aspects of regional operations.
Senior Childcare Specialist
State of NM
04.2017 - 07.2023
- Continued to conduct Health and Safety inspections of Registered and Licensed childcare facilities, including inspections of food preparation areas, to determine compliance with applicable regulations.
- Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
- Provided training and technical assistance to registered childcare providers in order to improve the quality of childcare services in the state
- Conducted home and site visits, field complaints and referrals to determine appropriate action needed in a timely manner, and plan for and participate in hearings across the state
- Oversaw 3 other Childcare Specialists’ work and was responsible for their performance and development
- Was tasked in managing the day-to-day operations of our team, by setting goals and objectives, monitoring their progress, and providing feedback
- Trained all new staff coming in and provided all necessary tools to be successful in their jobs
- Served as a mentor and coach to help create an environment of teamwork, growth, and development
- Ensured work by other Specialists was done in a timely and professional manner
- Reviewed all the work done by Childcare Specialists and approved it before it was made public
- Accompanied Childcare Specialists and Licensing Surveyors out in the field on complaints and for hearings when needed
- Worked daily on motivating my team and addressed any issues that arose within the team
- Collaborated with other Lead Childcare Specialists and management on different tasks and projects
- Provided information and suggestions for performance reviews for Childcare Specialists and worked closely with my supervisor.
Childcare Specialist
State of NM
04.2016 - 04.2017
- Conducted Health and Safety inspections of Registered and Licensed childcare facilities in 3 counties of New Mexico, including inspections of food preparation areas, to determine compliance with applicable regulations.
- Investigate complaints, incidents and conducted follow-up surveys
- Provided training and technical assistance to registered childcare providers in order to improve the quality of childcare services in the state
- Conducted home and site visits, field complaints and referrals to determine appropriate action, and plan for and participate in hearings across the state.
- Ensured adherence to licensing regulations by maintaining accurate records and documentation for inspections.
- Attended professional development workshops to stay current on best practices within the childcare industry.
Childcare Eligibility Worker
State of NM
11.2015 - 04.2016
- Interviewed families and assessed/analyzed documents to determine eligibility for the Child Care Services Bureau Assistance Programs
- Provided case management for 350 assigned cases, made appropriate childcare placements and payments to childcare providers, and made referrals to other community resources or state agencies.
- Conducted comprehensive income calculations for clients seeking public assistance, ensuring appropriate benefit levels were assigned based on financial need.
- Interviewed applicants and explained scope of different available benefits.
Head Teacher
La Madrugada Early Head start with the City of Albuquerque
10.2009 - 11.2015
- Worked with children infant to 3 years of age
- Prepared lesson plans with activities to stimulate growth in language, social and motor skills, ensured compliance with State regulations
- Did daily observations as well as ASQ’s (ages and stages questionnaire)
- Maintained accurate records of student attendance, performance, and progress to ensure transparency and effective communication with parents.
- Worked with teaching staff that I supervised, to evaluate individual progress and recommend appropriate learning plans.
- Worked very closely with parents, did home visits to make sure goals that were set up when entering the program are met
- Also completed a NAEYC portfolio for accreditation
- Provided guidance, direction, and support at all times
- Worked on performance evaluations, hiring new staff, monitored performance and helped identified areas of improvement.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Running in Home Childcare Center
Self-employeed
01.2006 - 10.2009
- Worked with children ranging from ages infant to 4 years of age
- Attended to all of the children’s needs, prepared lesson plans on daily schedules, and provided meals and learning activities
- Worked with the CYFD childcare assistance program, and with the food program
- Developed strong relationships with families, resulting in high levels of trust and confidence in childcare services provided.
- Worked with parents one-on-one to address individual needs of children in care.
Education
Associate Degree in Early Childhood Multicultural - Early Childhood Education
Central New Mexico
Albuquerque, NMAttending New Mexico Highlands- Working on Bachelor’s in Early Childhood Multicultural Education -
Western New Mexico University
Silver City, NMSkills
- Customer Service
- Relationship Building
- Data Entry
- Work Planning and Prioritization
- Strategic Planning
- Team Oversight
- Event Coordination
- Database Management
- Regulatory Compliance
- Multitasking and Organization
- Team Leadership
- Decision-Making
- Phone and Email Etiquette
- Documentation and Recordkeeping
- Coaching and Mentoring
- Staff Development and Training
- Report Writing
- Proficient in Microsoft word, Excel, PowerPoint and Outlook
References
- Peggy Martin, Albuquerque, NM, 87124, (505) 259-3624
- Angel Newman, Las Cruces, NM, 88001, (575) 993-9843
- Rachel Vasquez, Albuquerque, NM, 87107, (505) 315-0329
Languages
Spanish
Native or Bilingual
Timeline
FIT Regional Coordinator
State of NM
07.2023 - Current
Senior Childcare Specialist
State of NM
04.2017 - 07.2023
Childcare Specialist
State of NM
04.2016 - 04.2017
Childcare Eligibility Worker
State of NM
11.2015 - 04.2016
Head Teacher
La Madrugada Early Head start with the City of Albuquerque
10.2009 - 11.2015
Running in Home Childcare Center
Self-employeed
01.2006 - 10.2009
Associate Degree in Early Childhood Multicultural - Early Childhood Education
Central New Mexico
Attending New Mexico Highlands- Working on Bachelor’s in Early Childhood Multicultural Education -
Western New Mexico University
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