Alicia Gutierrez
Fort Worth,TX
Summary
Motivated individual passionate about customer service. Works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Overview
9
9
years of professional experience
Work History
Caregiver
OVERTURE
08.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Customer Service Associate
Sam's Club
02.2019 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided direction and problem solutions to customers and team.
Assistant Manager
Sonic
06.2014 - 01.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Education
Bachelor of Science - Health Administration
Purdue University - Global
West Lafayette, IN06.2025
Skills
- Time Management
- Multitasking and Organization
- Dependable and Responsible
- Microsoft Excel
- Microsoft Word
- Staff Training
- Team Development
- Staff Development
- Customer Relations
- Customer Service and Satisfaction
- Policy and Procedure Adherence
- Client Documentation
Timeline
Caregiver
OVERTURE
08.2023 - Current
Customer Service Associate
Sam's Club
02.2019 - Current
Assistant Manager
Sonic
06.2014 - 01.2019
Bachelor of Science - Health Administration
Purdue University - Global
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