Alicia Guzman
Lubbock
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Digital Customer Service Associate
MassMutual
Lubbock
05.2024 - 06.2025
- Facilitated team meetings to strategize enhancements in customer satisfaction levels.
- Provided assistance to customers navigating company website for product discovery.
- Diagnosed technical issues for customers through systematic troubleshooting methods.
- Resolved customer problems efficiently, promoting satisfaction with knowledgeable service.
Office Manager
Manuel's Body Shop
Lubbock
06.2017 - 01.2020
- Reconciled intercompany accounts on a regular basis.
- Managed payroll processing for staff members.
- Generated invoices for clients and tracked payments received from customers.
- Processed accounts payable and receivable transactions.
- Conducted monthly bank reconciliations.
Spanish Teacher
Christ The King Cathedral School
Lubbock
01.2011 - 05.2015
- Incorporated technology into lessons by having students utilize online programs for practice exercises or research projects.
- Designed projects that required students to apply their knowledge of the Spanish language in real-world scenarios.
- Utilized various resources such as textbooks, worksheets, audio recordings and videos for teaching purposes.
- Maintained accurate records of student grades and attendance throughout the semester.
- Created lesson plans based on the school's standards for teaching Spanish language arts and literature.
Phone Banker
Wells Fargo
Lubbock
02.2007 - 11.2010
- Answered incoming calls from customers, providing customer service and resolving customer inquiries.
- Developed strong relationships with clients by responding to their questions and concerns in a timely manner.
- Explained various banking products such as credit cards, loans, mortgages and investments to potential customers.
- Verified customer identity according to bank policy prior to processing any transaction requests.
- Assisted customers with account transfers, balance inquiries, and other banking transactions.
- Resolved disputes between customers and banks while keeping up with the latest regulations governing financial institutions.
Education
Master of Arts - Secondary Education
Lubbock Christian University
Lubbock, TX05-2016
BBA - Personal Financial Planning
Lubbock Christian University
Lubbock05-2014
Skills
- Customer service
- Time management
- Payment processing
- Call handling
- Salesforce proficiency
- Quick typing
- Inbound call management
- Multitasking Abilities
- Transaction processing
Languages
Spanish
Limited
References
References available upon request.
Timeline
Digital Customer Service Associate
MassMutual
05.2024 - 06.2025
Office Manager
Manuel's Body Shop
06.2017 - 01.2020
Spanish Teacher
Christ The King Cathedral School
01.2011 - 05.2015
Phone Banker
Wells Fargo
02.2007 - 11.2010
Master of Arts - Secondary Education
Lubbock Christian University
BBA - Personal Financial Planning
Lubbock Christian University
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