Alicia Haddix

Medical Receptionist

Novak Medical Group

07.2005 - 08.2023

Adhered to strict HIPAA guidelines to protect patient privacy.
Checked patient insurance, demographic, and health history to keep information current.
Helped patients complete necessary medical forms and documentation.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Managed multi-line phone system and pleasantly greeted patients.
Organized paperwork such as charts and reports for office and patient needs.
Maintained current and accurate medical records for patients.
Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Transcribed phone messages and relayed to appropriate personnel.
Supported office staff and operational requirements with administrative tasks.
Completed patient referrals to other medical specialists.
Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Notified manager of incidents and potential incidents relating to patients and staff for swift action.
Invoiced patients accurately in line with charging guidelines.
Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Performed various administrative tasks by filing, copying and faxing documents.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Obtained payments from patients and scanned identification and insurance cards.
Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Greeted visitors and initiated triage processes for clients to streamline patient flow.
Completed administrative patient intakes with case histories, insurance information and mandated forms.
Organized and maintained patient chart filing system to promote quick data finding for staff.
Registered and verified patient records before triage with most up-to-date information.
Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Managed office bookkeeping with insurance billing and patient payments.
Placed new supply orders, managed inventory and restocked clerical spaces.
Answered phone calls and messages for four physicians primary care medical facility, scheduling appointments, and handling patient inquiries
Answered phone calls and messages for four-physician primary care medical facility, scheduling appointments, and handling patient inquiries