Alicia hall

• Provided administrative and technical support to taxpayers, including compiling and maintaining accurate case files.
• Communicated and interpreted federal tax laws and policies to advise individuals on corrective actions and compliance.
• Assisted with case law research and documentation to resolve complex customer issues in line with organizational standards.
• Coordinated responses to inquiries, ensuring timely and accurate information delivery by IRS guidelines.
• Contributed to performance management by documenting customer interactions and maintaining high-quality service metrics.

● Managed daily operations, including team supervision, workflow coordination, and customer engagement.

● Counseled customers on financial products, applying knowledge of policies and procedures to resolve concerns.

● Reviewed and processed customer applications, ensuring compliance with organizational and regulatory requirements.

● Conducted employee performance reviews and provided feedback to support professional development.

● Managed daily operations, including team supervision, workflow coordination, and customer engagement.

● Counseled customers on financial products, applying knowledge of policies and procedures to resolve concerns.

● Reviewed and processed customer applications, ensuring compliance with organizational and regulatory requirements.

● Conducted employee performance reviews and provided feedback to support professional development.