Alicia Hamblen
Ocklawaha,FL
Summary
Detail-oriented professional with a versatile background in corrections, healthcare, and animal care environments. Known for strong organization and active listening skills, ensuring compliance and enhancing care. Prepared to apply these strengths to drive operational efficiency in any work environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Correctional Officer
Florida Department Of Corrections
Ocala, FL
03.2024 - 04.2026
- Monitored inmate behavior to ensure compliance with rules and regulations
- Conducted regular inspections of facilities to maintain safety and security standards
- Responded effectively to emergency situations, coordinating with law enforcement when necessary
- Documented incidents and maintained accurate records for reporting purposes
Receptionist
American Family Medical
Ocala, FL
06.2022 - 02.2024
- Managed front desk operations, ensuring seamless patient check-in and appointment scheduling.
- Maintained accurate patient records using electronic health record systems.
- Assisted medical staff with administrative tasks, improving overall clinic workflow.
- Responded to patient inquiries, providing information on services and procedures.
Receptionist
The Willows Assisted Living and Memory Care
Wildwood, FL
01.2020 - 05.2022
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Implemented office supply inventory management, reducing costs through efficient ordering processes.
- Trained new reception staff on protocols and software systems to ensure consistency in operations.
- Developed patient feedback collection processes to improve service quality and patient satisfaction.
Adoption Specialist
Humane Society Of Marion Cnty
Ocala, FL
06.2018 - 01.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Facilitated successful pet placements by assessing adopter qualifications and needs.
- Developed and implemented outreach programs to increase community awareness of adoption opportunities.
- Collaborated with veterinary staff to ensure health assessments and vaccinations for adoptable animals.
- Conducted behavioral evaluations to match pets with suitable families, enhancing adoption success rates.
Pet Care Associate
Petco
Ocala, FL
01.2017 - 06.2018
- Provided excellent customer service by addressing pet care inquiries and ensuring client satisfaction.
- Maintained cleanliness and organization of animal habitats in accordance with company standards.
- Assisted in inventory management, restocking supplies, and monitoring product availability.
- Educated customers on proper pet nutrition and care to promote healthy lifestyles for animals.
Pet Care Associate
Petsmart
Ocala, FL
12.2015 - 01.2017
- Trained new associates on operational procedures and customer engagement techniques.
- Implemented process improvements for efficient service delivery and enhanced team performance.
- Conducted health checks on animals to ensure well-being and compliance with safety protocols.
- Collaborated with veterinary professionals to support animal wellness initiatives within the store environment.
Education
High School Diploma -
Lake Weir High School
Ocala, FLSkills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer service
- Active listening
- Critical thinking
- Mental health awareness
Accomplishments
- Received employee of the month with my first 6 months of employment.
- Promoted to head receptionist at a Medical Practice.
- Was appointed temporary department manager for 6 months.
- Selected to be interviewed for a Department of Corrections documentary.
Certification
- First Aid
- Firearms
- Defensive Tactics
- Automated External Defibrillator
Timeline
Correctional Officer
Florida Department Of Corrections
03.2024 - 04.2026
Receptionist
American Family Medical
06.2022 - 02.2024
Receptionist
The Willows Assisted Living and Memory Care
01.2020 - 05.2022
Adoption Specialist
Humane Society Of Marion Cnty
06.2018 - 01.2020
Pet Care Associate
Petco
01.2017 - 06.2018
Pet Care Associate
Petsmart
12.2015 - 01.2017
High School Diploma -
Lake Weir High School