Summary
Overview
Work History
Skills
Timeline
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Alicia Hamlin

Suffolk,VA

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

7
7
years of professional experience

Work History

Logistics Coordinator

Trans Ocean Import Co. Inc.
08.2022 - Current
  • Monitored inbound and outbound freight operations to establish timely delivery of packages
  • Generated documentation and information required for customer shipments
  • Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records
  • Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations
  • Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation
  • Introduced cost-saving initiatives that resulted in significant budget reductions without compromising service levels or operational effectiveness
  • Resolved any issues or discrepancies related to product delivery or receipt in a timely manner
  • Evaluated current systems used for managing supply chain activities and identified areas for improvement
  • Created reports on urgent shipments, freight costs, delivery timelines, invoices, etc

Scheduling Coordinator/Data Processor

Creative Stone
08.2021 - 08.2022
  • Utilized advanced software tools like Excel, Outlook, Quickbooks, and scheduling-specific platforms to effectively manage comprehensive appointment calendars
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability
  • Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality
  • Collaborated across different departments to share best practices for efficient coordination methods throughout the organization
  • Coordinated the template schedule which includes scheduling 150+ appointments a week
  • Oversaw operations of 60+ Lowe's, Cabinets-to-Go, Floor & Décor, and Home Outlet stores that the company subcontracts through
  • Maintained up-to-date knowledge of Granite/Quartz/Porcelain/Marble materials and in-depth knowledge of installation procedures of each material
  • Streamlined invoice processing by implementing efficient data entry techniques and software tools
  • Collaborated with purchasing department staff to match purchase orders with corresponding invoices, ensuring accurate expense tracking throughout the organization


Order Selector

Salt Life
11.2020 - 08.2021
  • Maintained an average of 115% productivity percentage improving company productivity rates and increasing profits
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments
  • Successfully completed large pick lists of 7,000+ pieces for dealer companies (Macy's, Dillard's, JC Penny, etc.) while maintaining complete accuracy and maximum efficiency
  • Enhanced order accuracy by diligently verifying product codes and quantities before packaging
  • Demonstrated adaptability, successfully managing multiple tasks simultaneously during peak business hours without compromising quality or speed
  • Expedited order processing timeframes with thorough knowledge of warehouse layout for quick item retrieval
  • Improved overall customer satisfaction by consistently meeting order deadlines and maintaining high levels of accuracy
  • Assisted in maintaining accurate inventory counts through regular cycle counting processes and reporting discrepancies when necessary.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.

Receiving/Fulfillment Associate

Macy's
03.2020 - 11.2020
  • Played a key role in successful cycle counts, contributing to accurate inventory management across the fulfillment center
  • Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process
  • Increased on-time delivery rates by prioritizing urgent shipments and effectively managing workload distribution among team members
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Segregated and processed incoming stock and materials to prepare for storage or shipment
  • Consistently closing out the fulfillment center with a goal of 100% fill and ship rate

Administrative Assistant/Scheduling Coordinator

Studio East Salon Spa
07.2017 - 11.2020
  • In charge of answering a multi-line telephone with high call volumes while providing exceptional customer service
  • Utilized advanced scheduling software platforms to effectively manage comprehensive appointment calendars
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability
  • Responsible for appointment follow-ups increasing client retention and satisfaction
  • Attending weekly director meetings discussing client retention and implementing new ways to drive sales
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Managed marketing via social media accounts (Instagram, Facebook, TikTok, etc.)
  • Completed bi-weekly payroll for 30 employees
  • Acting manager as needed and key holder

Skills

  • Computer Proficiency
  • Microsoft Excel, Office, Outlook
  • Office Administration
  • Scheduling Coordination
  • Attention to Detail
  • Data Entry
  • Invoicing
  • Document Preparation
  • Reports Generation
  • Time Management
  • Problem-Solving
  • Transportation Management

Timeline

Logistics Coordinator

Trans Ocean Import Co. Inc.
08.2022 - Current

Scheduling Coordinator/Data Processor

Creative Stone
08.2021 - 08.2022

Order Selector

Salt Life
11.2020 - 08.2021

Receiving/Fulfillment Associate

Macy's
03.2020 - 11.2020

Administrative Assistant/Scheduling Coordinator

Studio East Salon Spa
07.2017 - 11.2020

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Alicia Hamlin