Alicia Hammond
Antioch,CA
Summary
Experienced in leadership, supervision, and management within a residential program dedicated to supporting women and children who have experienced trauma. Proven track record of implementing safety protocols and driving the organization's vision forward. Possesses strong clerical and administrative skills, ensuring efficient and effective program operations. Works harmoniously as part of a team while also demonstrating the ability to work independently with minimal supervision. Committed to providing compassionate and comprehensive care, fostering a safe and supportive environment for all residents.
Overview
12
12
years of professional experience
Work History
Residential Coordinator / Residential Coordinator Supervisor / Campus Director
Shepherd’s Gate
10.2014 - Current
- Oversee the entire residential program of Shepherd’s Gate
- Supervise and support Case Management, Learning and Career Center, Residential Coordinators, Childcare and After-School Program
- Collaborate with Human Resources to recruit, interview, and train new employees to meet the needs of the Campus
- Facilitates weekly program staff and leadership meetings
- Support the staff and management in building a united team through teamwork activities and attending leadership meetings as needed
- Assure on-going program staff and leadership training
- Collaborate with the CEO and the Director of Finance on financial needs for the Campus
- Maintain spending under budget
- Assure accuracy of statistical reports for the Management Team and for the Board of Directors
- Oversee the use and implementation of the Salesforce database to track resident data
- Develop Community relationships to bring greater awareness of residential services
- Creates a Christ-like environment for staff and residents
- Ability to work in a team, participative-work environment
- Ability to develop cooperative and collaborative relationships
- Ability to develop harmonious relationships and demonstrate excellent communication skills, both verbal and written
- Ability to manage multiple priorities, handles stress, and adapt to change, utilizing administrative and organizational skills.
Overseer / Dean of Counselors / Senior Counselor
Mountain of Mercy
11.2012 - 12.2013
- Served in a number of roles leading to Overseer for the California center of Mission Teens Programs, a national spiritual-based residential rehabilitation program for adolescents and adults with serious drug and alcohol, emotional, and spiritual issues – hired as counselor and promoted to senior counselor, to Dean of Counselors, and finally to manage full operations oversight - all in the period of one year! Oversaw all daily program operations – insured two classroom programs were properly staffed and conducted each weekday; worked with the program dean to determine substitutes in the absence of scheduled teachers; and coordinated staff meetings, meetings with program director and dean, counseling sessions with residents; and supervisory meetings with counselors
- Wrote and delivered daily reports to the program director of requests by residents (outside contact, leave program, visitors, etc.), medical reports, and other priorities of the home
- Served as counselor for residents, supervisor, and dean of counselors – insured each resident received weekly individual counseling (at minimum); provided counseling; and administered counselor work schedule for up to 8 counselors
- Interviewed applicants requesting acceptance into program – determined situation and needs of prospective residents; accepted/rejected or made recommendations for candidates for the program; and corresponded with incarcerated applicants to evaluate and coordinate acceptance into program
- Produced documentation of each applicant to the program, at intervals in the program, and at end of program/graduation –tracked progress of residents or oversaw tracking of progress by other counselors; and produced letters for residents at time of graduation from the program.
Education
No Degree - Psychology, Business, Public Speaking
Las Positas College
Livermore, CA01.2020
Skills
- Microsoft Office
- Outlook
- Google Suites
- Salesforce
- ZOHO
- Zoom
Training
- CPR and First Aid Certified
- Mental Health First Aid Certified
- Narcan Certified
- Domestic Violence Counselor
- Grief Care Mentor
- Suicide Assessment Certified
- Lay Counselor
Timeline
Residential Coordinator / Residential Coordinator Supervisor / Campus Director
Shepherd’s Gate
10.2014 - Current
Overseer / Dean of Counselors / Senior Counselor
Mountain of Mercy
11.2012 - 12.2013
No Degree - Psychology, Business, Public Speaking
Las Positas College
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