Alicia Hampl
Highland Lakes,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Patient Care Specialist/Administrative Assistant
Morristown Ophthalmology
05.2024 - Current
- Enhanced patient satisfaction by providing timely and compassionate care.
- Implemented safety protocols within the workplace to minimize risks for both patients and staff members alike.
- Ensured compliance with HIPAA regulations by safeguarding confidential patient information at all times.
- Facilitated patient education, ensuring they have a thorough understanding of their diagnoses and treatment plans.
- Developed strong rapport with both internal team members and external partners such as referring physicians or other healthcare professionals involved in a patient''s care plan.
- Maintained accurate records of all patient interactions, including medication administration, treatments provided, and observations made during shifts.
- Documented patient information and care activities in electronic health record.
Call Center Specialist
Garden Savings Federal Credit Union
02.2023 - 05.2024
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
- Assisted in increasing credit union membership by promoting products and services to potential members during interactions.
- Collaborated with loan officers to facilitate successful loan applications for credit union members seeking financing options.
- Strengthened member relationships through excellent customer service and timely resolution of account issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Administrative/Call Center Specialist
Turning Point, Inc.
01.2017 - 01.2022
- Maintained accurate documentation of client progress, facilitating informed decision-making within the treatment team.
- Supported aftercare planning for continued recovery after treatment.
- Developed individual treatment goals based on history
- Established trusting relationships with clients, creating an open dialogue about their experiences and challenges related to substance abuse.
- EHR maintenance and state of NJ database systems
- Heavy phones, Insurance verification
Education
Associate of Science - Business Administration
New Jersey City University
Jersey City, NJSkills
Patient confidentiality
Clinical assessment
Quality Improvement
Care Plan Development
Medical terminology knowledge
Healthcare software expertise
Documentation proficiency
Time Management
Timeline
Patient Care Specialist/Administrative Assistant
Morristown Ophthalmology
05.2024 - Current
Call Center Specialist
Garden Savings Federal Credit Union
02.2023 - 05.2024
Administrative/Call Center Specialist
Turning Point, Inc.
01.2017 - 01.2022
Associate of Science - Business Administration
New Jersey City University
Similar Profiles
ROHAN PUPPALAROHAN PUPPALA
Ophthalmic Technician/Scribe at Morristown Ophthalmology AssociatesOphthalmic Technician/Scribe at Morristown Ophthalmology Associates
Maya PerezMaya Perez
Certified Pharmacy Technician II at Morristown Medical CenterCertified Pharmacy Technician II at Morristown Medical Center
Dakota SolomonDakota Solomon
Patient Access Representative at Morristown Medical CenterPatient Access Representative at Morristown Medical Center
Justin KingJustin King
Electrical Foreman at Bridge ElectricElectrical Foreman at Bridge Electric
Brian BossardBrian Bossard
JOURNEY MAN at AAA RefrigerationJOURNEY MAN at AAA Refrigeration