Alicia Hare
Tollhouse,CA
Summary
Hardworking Medical Office Manager providing excellent customer service and task delegation skills. Creates patient satisfaction through efficient scheduling, registration and financial counseling, addressing questions and complaints. Strong organization abilities build thorough and comprehensive filing systems.
Overview
20
20
years of professional experience
Work History
Medical Office Manager
Sante Health Systems
Auberry, CA
08.2011 - 04.2024
- Interviewed, hired and trained medical office teams and conducted performance reviews.
- Maintained and managed filing, chart keeping and organizational systems for practice.
- Performed administrative tasks such as preparing correspondence or maintaining personnel files.
- Resolved disputes between vendors providing services or products to the practice in a timely manner.
- Oversaw day-to-day operations of the front desk area to ensure efficient flow of patients through check-in and checkout processes.
- Reviewed employee time sheets for accuracy before submitting them for payroll processing.
- Provided support to physicians by organizing patient charts prior to scheduled appointments.
- Trained new staff on office procedures, software programs and customer service protocols.
- Maintained accurate patient data, including medical history, laboratory results, billing information and other relevant documents.
- Created and maintained office policies and procedures to ensure smooth operations and compliance with all state regulations.
Medical Assistant
Sante Health Systems
Auberry, CA
08.2004 - 08.2011
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Collected samples from patients for laboratory testing purposes.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
Education
Medical Assistant - Medical
Institute of Technology
Clovis, CA03-2004
Skills
- Sound Judgment
- Team Leadership
- Team Supervision
- Medical Practice Operations
- Patient Registration
- Conflict Resolution
- Patient Demographics
- Medical Care Programs
- Medical history obtainment
- EMR Software
- Inventory Maintenance
References
References available upon request.
Timeline
Medical Office Manager
Sante Health Systems
08.2011 - 04.2024
Medical Assistant
Sante Health Systems
08.2004 - 08.2011
Medical Assistant - Medical
Institute of Technology
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